Senior IT Support Technician - Military veterans preferred

Computers/Information Technology


  full-time   employee   contract

Diego Garcia
British Indian Ocean Territory


The work of this position includes responsibility for analyzing, managing, or performing work necessary to plan, design, develop, acquire, document, test, implement, integrate, maintain, or modify systems for solving problems or accomplishing work processes by using information technology (IT) systems such as computers, servers, routers, etc.
The incumbent is assigned and resolves trouble tickets and change requests entered remedy that are not routine; manages the assigned ticket and reports status to his/her supervisor; closes the ticket when completed; working with Change Management, installs, moves, adds, changes to in scope and out of scope software, hardware, crypto devices; disposes of/redeploys hardware; works as the Subject Matter Expert (SME) with other members of the team on problem resolution; performs site inventory functions, including reporting lost, stolen, and damaged equipment.
Reviews validate and standardize problem resolutions for inclusion in the problem resolution database.
Evaluates and reports on new tools and trends in the customer support field such as browser-based and speech-enabled customer support services.
Organizes vendor demonstration sessions for other specialists and recommends the purchase of new tools to enhance the delivery of customer support services.
Under general direction, implements install, and maintains desktop hardware and software.
Ensures workstations/server data integrity by evaluating, implementing, and managing appropriate software/hardware solutions.
Participates in project teams in the implementation of new/upgraded designs.
Develops site administration documentation.
Adheres to Problem and Change Management processes and procedures.
Provides user orientation on hardware, software, and network operations.
Mentors and leads other staff, as required.
Performs other duties as assigned.

BASIC JOB QUALIFICATIONS: (Knowledge, Skills, and Abilities (KSAs)

Knowledge of Microsoft Window�?�® Server 2003, Microsoft�?�® Exchange 2003, Microsoft Window�?�® XP Professional, Microsoft�?�® Office 2003 Professional, IBM Tivoli, BMC Remedy, UNIX, and Linux.
Must possess administrative, organizational, and computer skills to include proficiency with Microsoft Office suite including (MS Word, PowerPoint, Excel, and Outlook).
Ability to work quickly and in a potentially high-stress environment.
Must have good oral and written communication skills which enable to effectively liaise with clients, other departments within the organization, subcontractors, and clients, and report directly to the Senior Management.
Must pass overseas medical screening and be in good health.

IAT-1: Security + or GSEC or SCNP or SSCP Senior IT Support Technician must meet requirements outlined in the DOD 8570.1M directive matrix IAT-1
Must hold Secret Clearance


Associate degree in computer science or electrical engineering.

Five years of experience in a Microsoft�?�® operating environment.
In compliance with the U.S. federal government's vaccine mandate, only candidates who are fully vaccinated for COVID-19 or have a reasonable accommodation or approved medical exception will be considered for this position.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.