Purpose: Provide technical support for ZEVx’s Authorized Distributor Partners (ADP’s) and Authorized Services Partners (ASP’s) in assigned geographies.
Location: Remote with travel (~75%) to partner sites and Gilbert Corporate office (~25%).
Responsibilities
Key responsibilities will include but not be limited to the following:
Serve as the lead technical specialist in the training, certification, and on-going support of our Service Partners.
Provide onsite Quality Control for ZEVx provided materials and communicate any discrepancies to ZEVx management while assisting in solution generation.
Collaborate with ZEVx Software and Data team members to resolve issues in the field.
Collaborate directly with the ZEVx Sales team to provide technical sales support for current and potential customer orders.
Serve as the project manager for assigned Service Providers.
Gain experience and develop knowledge of the software interface within the ZEVx systems.
Generate and maintain close on open interaction with Service and Distribution partners to assist in proactive solutions and product offering creation withing ZEVx.
Develop mutually agreed upon 30, 60, 90 enablement action plans with new partners
Schedule regular calls with new partners to track progress, plans, and discuss next steps.
Monitor, document, and communicate partner enablement progress to senior staff on a regular basis.
On occasion may be required to travel on short notice for service repairs of customer assets.
Create Work Instructions and other supporting ZEVx documentation & materials to ensure our Services Partners are successful.
Draft Customer Statement of Work (SoW) to define project objectives, scope, deliverables, tasks, locations, milestones, and the overall schedule.
Act as the lead instructor to provide onsite and virtual training to our Service Partners.
Serve as the subject matter expert in assisting with other documentation deliverables assigned to our Training and Documentation function e.g., Operator Manual Addendums, First Responders Guide, etc.
Develop and maintain professional relationships with key technical stakeholders within partner organizations.
Conduct technical presentations and process orientation to partner prospects to assist in recruiting and securing new partnership agreements.
Provide oversight for the Incoming Vehicle Inspection and outgoing Vehicle Acceptance processes to assure quality in the customer experience from our partner network.
Review and approve completed vehicle inspections for each conversion in your area of responsibility.
Monitor partner performance by participating in quarterly partner performance reviews and assist in developing corrective action plans to improve partner performance, when necessary.
Provide mentoring and support to other technical team members within the Service and Support organization.
All necessary tools and PPE will be provided by the company.
Other duties as may be assigned.
Candidate Profile
Essential Criteria
This is a hands-on position where you will be expected to work on a vehicles electrical, mechanical, and software systems.
Experience in providing technical support to internal and external entities.
Comprehensive knowledge of the EV technical landscape and shop processes.
Ability to communicate effectively with customer and internal technical support teams.
Outstanding verbal and written communication skills.
Desirable
Domain knowledge of electric vehicle mobility solutions to include battery technologies, drive motors, and EV performance optimization.
Vehicle programming experience (tuning and optimization with software).
Record of success in contribution to delivery process improvement.
OSHA 10 certification (ZEVx will provide certification training)
Electric vehicle maintenance and repair experience.
Automotive diagnostics (CAN, OBDII) and repair experience.
About ZEVX, Inc
ZEVX is an Arizona based Company with deep engineering roots that strives to be the worldwide leader in electrification for light and medium duty fleet vehicles. ZEVX’s proprietary powertrain (batteries and drive motor) configuration and rapid conversion turnaround of existing fleet vehicles will accelerate EV adoption globally and provide customers the support infrastructure, fleet management services and knowledge they need to transform their fleet and quickly meet sustainability goals. ZEVX’s primary mission is to enable EV participation across the existing automotive and mobility ecosystem and support fleets through their electrification journey while scaling through democratized partnerships and making the ‘dream’ of EV accessible to all. For more information, visit www.zevx.com.
