TGI FRIDAYS // Store # 2151 1101 Shoppers Way Upper Marlboro, MD 20774
Role Purpose
Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s alcoholic beverage policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.
Key Responsibilities and Accountabilities
ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
Maintains a warm, welcoming, “Corner Bar” atmosphere
Properly and promptly prepare, garnish, and serve drinks to Guests
Provides a personal touch to repeat guests such as learning names and favorite drinks
Coordinate food orders from Guests seated in the bar area with the kitchen
Learn the menu and make recommendations when appropriate
Upsells Guests on food or drink items where appropriate
Keeps a clean, organized bar area
Accurately rings up all orders in the POS system
Following all relevant brand standards for service
Qualification Requirements
Must be dressed neatly and well groomed in company approved uniform at all times
Must be able to operate P.O.S. system , make change correctly and make credit card transactions
Must be able to calmly respond to angry Guests and notify a Manager
Must be able to pass bar validation
Must be able to respond clearly to Guests’ requests
Must be able to hear well amongst loud background noise
Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
