· Performs drivers’ safety evaluation ride checks, observation of drivers while making their runs, and prescribes the necessary retraining;
· Maintains radio and telephone contact with transit vehicle drivers and coordinates service provision
· Responds to service problems including rerouting and passenger events with the goal of restoration of interrupted service
· Investigates accidents and incidents
· Directly supervises drivers, responsible to lead, coach, and discipline drivers up through the Written Warning level of progressive discipline
· Provides relief to service provision by driving in revenue service if required
· Reviews and investigates Drive Cam video, and applies the appropriate interaction with the driver in accordance to established policies
· Provides leadership to the operations employees by demonstrating safe work behaviors and following all company rules and policies
· Investigates and responds to situation reports and potential unsafe locations; making reports and recommendations
· Effectively communicates with management personnel regarding operational or safety issues or concerns and coordinates efforts toward their resolution
· Provides passenger assistance to drivers
· Coordinates with departmental managers to address roadside problems
· Prepares and maintains reports and performs clerical activities associated with operations
· Assists the Safety and Training Manager in the administration of the company’s Drug and Alcohol testing and Work Comp programs
Supervises staff and responsible to direct, coach, discipline, retrain or coordinate retraining within established guidelines
Documents employee actions within established guidelines
Works in cooperation with other managers and supervisors to ensure seamless, safe, high quality service to passengers
Embraces Transdev’s safety vision; adopts and employs the company’s safety rules, policies, and procedures; effectively communicates safety and on time service expectations to drivers
Assists in the investigation of passenger comments and other matters in close coordination with others
Provide oral and written reports, statistics, data and information internally and externally
Maintains complete confidentiality of all information
- Additional duties as assigned
Education, Licensing, and Certifications:
High school diploma or equivalent, such as GED, required
CDL Class C, B or A license
Skills and Knowledge Required:
Ability to drive paratransit vehicles
Ability to apply progressive coaching and discipline consistently, timely and in accordance to management’s direction and the terms of collective bargaining agreements
Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
Strong written and oral communication skills
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
· Must be able to take a leadership role in solving problems
· Must demonstrate satisfactory technical knowledge
· Must be able to pass an employment physical examination (pre-employment) and substance abuse
Travel requirement (as a percent): <5% for occasional meetings
Pre-Employment Requirements:
Ability to work shifts or flexible work schedules indoors and in air conditioned or well-ventilated facilities
Periods of sitting, typing, or looking at a computer screen in an office or in a cubicle space
Periods of walking and standing outside during operations’ events
Periods of sitting behind the wheel of a vehicle while driving
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please for CA Employee Privacy Policy.