Position Summary: This position is responsible for coordinating administrative, business and other operational activities in the agencies such as HR, payroll, A/P, scheduling and resolving client issues in conjunction with the Agency Director.
Essential Duties:
Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
Ensure all employee records (including payroll records) are current, accurate and updated as needed.
Collaborate with the Corporate HR team for benefit enrollment processes.
On-board and train new branch Administrative employees.
Provide thorough, complete follow-through on escalated client complaints and theft claims.
Ensure WOTC applications, Forms I-9 and any other applicable paperwork is completed timely for each new employee.
Report all new Leave of Absence requests appropriately and assists the HR team with the leave process.
Set up training for all new and current employees. May oversee or facilitate classes including quarterly in-service meetings.
Coordinate Internal Audit Responses to the Contracts Department and QA team for employee files only
Oversees compliance with HR processes and procedures throughout branch
Ensures all required A/P related paperwork is scanned and submitted for payment
Follows up on all Private Duty “Hot-Lead” Assessments and Deposits
Supervises monthly Service Monitoring Calls with state Department on Aging
Files APS Reports and follows up with agency; handles related employee issues as appropriate
Responds to and resolves all service complaints filed with the state or state agencies
Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
Supervises the purchasing and material management functions for all branch office supplies
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned
Performance Responsibilities:
Maintains positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Represents the organization professionally at all times
Position Requirements & Competencies:
High school diploma or equivalent
Medical Assistant diploma from an accredited vocational institution or a community college course in medical assisting
Current documentation of a national certification for the registered medical assistant (RMA) through the American Medical Technologists (AMT) or for the certified assistant through the American Association of Medical Assistants (AAMA) may be required
3-5 years of recent experience working in a medical facility as a Medical Assistant and/or documented evidence of externship completed in a medical office
Must be organized and able to multitask
Computer proficiency - MS Office
Occasional travel between facilities may be required
Must have reliable transportation, valid driver license and state required insurance
