POSITION SUMMARY: The Community Care Manager is responsible for increased revenue, establishing relationships with referral sources, and coordinates delivery of services for clients. Responsible for opening new cases and ensuring that care plan is appropriate for level of care needed. Provides support with planning, directing and organizing the delivery of services in a manner that ensures quality standards consistently meet or exceed the established philosophy, expectations and goals of the company.
ESSENTIAL DUTIES:
Meets or exceeds financial goals
Some travel required
Takes initiative to create and implement programs to increase revenue and client population
Responsible for the care coordination of clients
Establishes and maintains relationships with referral sources
Monitor care plans to ensure client needs continue to be met
Coordinate client weekly billing and transmittal
Performs supervisory visits
Responsible for scheduling staffing needs for all convenience services
Conducts caregiver orientation/training
Coordination of client and caregiver schedules, approval of time slips and entering corrections/changes in scheduling software
Caregiver coaching and counseling as required
Addresses client and/or caregiver concerns and complaints in a timely manner. Performs investigation as needed.
Ensures timely submission of all required caregiver paperwork
Readily available via cell phone for on-call
Supervises staff in Director’s absence
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned
PERFORMANCE RESPONSIBILITIES:
Maintains positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in continuous quality improvement
Represents the organization professionally at all times
POSITION REQUIREMENTS & COMPETENCIES:
Associate’s degree in related field
5 years health care experience preferred
Certified Nurse’s Aide in good standing with the state is preferred
Strong communication skills and interpersonal skills
Ability to work independently
Valid driver’s license and proof of insurance is required