Sales Assistant - Military veterans preferred

**Sales Assistant**

at Design Within Reach Palo Alto, California Design Within Reach Studios are the perfect environment to grow your career in the interior design industry. Our studios serve as both a retail environment and as community centers for design, inviting constant interaction between the customer, our furniture and our team. Our Studio Sales Assistants learn the business every day through assisting with all aspects of sales support, from facilitating the client experience to post-sale client care. This role provides exposure to various aspects of sales, operations, inventory management, interior design and retail visuals within the Studio while providing support to the Studio management team. Studio Sales Assistants own various projects that build strategic skills, help generate sales and provide an exceptional client experience, consistent with the DWR mission. As a Sales Assistant, you'll report to the Studio Lead.

**What youll do:**

You'll have opportunities to speak up, build relationships and grow your design skills every day as you:

* Assist with sales support and post-sale follow-up, including processing EAD requests, placing orders, resolving delivery issues, completing special orders and processing part requests.

* Account Executives with all aspects of the DWR client experience, including greeting clients and welcoming them to the studio, as needed.

* Lead Studio operations such as ordering, organizing and maintaining fabric swatch samples, maintaining Studio product inventory and escalating facilities issues.

* Maintain inventory of all Studio marketing collateral such as catalogs, sale signage, seasonal promotional items and office supplies.

* Tag all furniture on the sales floor and ensure accurate vendor information and pricing.

* Work strategically to expand the clients connection to the DWR brand and facilitate outreach in the local design community.

* Partner with Account Executives to assist with 3-D renderings and shadow on in-home consultations and trade visits.

* Assist in building and maintaining current relationships with trade contacts in the local area.

* Research potential trade and developer clients for outreach and business development.

* Build strong working relationships with fellow associates and corporate contacts.

* Attend Studio meetings, participate in product trainings, share information among peers and utilize the DWR website and catalog to foster continual growth of product knowledge base and knowledge of the design industry.

* Maintain all sales operations tasks and ensure timely follow-up regarding specific inquiries and issues.

* Maintain the appearance of the Studio and product by complying with corporate visual merchandising standards and directives.

* Network with clients via phone and email to inform them of promotions and Studio events.

This might be you if you have the following experience, skills and abilities:

* Background in interior design or architecture.

* Retail sales experience or customer success experience preferred.

* Able to communicate with internal and external parties both verbally and in writing.

* Able resolve client concerns in a manner that is professional, resourcefulness and creative.

* Exceptional customer service skills always willing to go the extra mile.

* Team player: cooperative, builds relationships easily and support of peers, and encourages collaboration.

* Proficiency with Mac OS, MS Office software, Gmail and web navigation.

* Exposure to 3-D rendering programs, Salesforce and/or POS operations preferred.

* Must be able to lift up to 20 pounds and regularly move items such as catalog boxes, water cases and product

DWR Sales Assistants are eligible for a comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy and more.

***Design Within Reach provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type.***

Location (City) **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Design Within Reach are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office