2024-05-15
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Meriden
Connecticut
06451
United States
** Sales Support Specialist (Quoter)**
**Job Category****:** Sales Level 3 **Requisition Number****:** SALES001294 Showing 1 location **Job Details**
**Description**
Provide inside-sales support to field sales team and customers requesting technical commercial quotations for products and services. Key skills include ability to absorb and retain technical product knowledge; ability to multi-task and thrive in fast-paced environment; solid organizational, follow-up, and planning abilities; strong communication skills, both verbal and written; ability to work in a team environment. Position responsibilities include: answer incoming sales team and customer phone calls, inquiries, emails; probe for technical needs/requirements and recommend appropriate solutions; route qualified opportunities to the appropriate Account Manager and/or technical support staff for further development and closure; prepare product quotations and respond to formal RFQs; partner with the Account Managers to support their needs in the customer relationship cycle.
**ESSENTIAL DUTIES:**
* Answer incoming sales team and customer phone calls, inquiries, emails swiftly and professionally
* Probe for technical needs/requirements and recommend appropriate solutions
* Route qualified opportunities to the appropriate Account Manager and/or technical support staff for further development and closure
* Prepare product quotations and respond to formal RFQs
* Utilize Excel to prepare basic financial evaluations/analysis on discounts & margins for quote pricing
* Manage internal and external customer relationships and maintain strong communication and response, handling issues appropriately and in a timely manner
* Partner with the Account Managers to support their needs in the customer relationship cycle
* Work with other departments to meet objectives: Sales, Engineering, Physics, Service, Operations, Finance, Logistics
**ESSENTIAL REQUIREMENTS:**
* Minimum Associates Degree in technical or science background
* Ability to absorb and retain technical product knowledge
* Strong written and verbal communications skills
* Ability to multi-task, prioritize, follow-up, and manage time to meet deadlines
* Sense of urgency, ownership and commitment to meeting internal & external customer needs
* Ability to work in a team environment
* Good organizational and planning skills, attention to detail
* Solid skills in Microsoft programs: Excel, Word, PowerPoint, Outlook
**ADDITIONAL REQUIREMENTS**
* Experience working with SalesForce or similar CRM tool
* Working knowledge of SAP or similar ERP/MRP systems
**AMOUNT OF EXPEREINCE REQUIRED:**
1-2 years of customer service/sales related work
**EDUCATIONAL REQUIREMENTS:**
Minimum Associates Degree in technical or sciences area
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
Associates or better.
**Experience**
**Required**
1-2 years of customer service/sales related work
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
