2024-04-13
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Abington
Pennsylvania
19001
United States
Description
Now Hiring! Solutions Consultant
Full Time
Monday to Friday - Day shift.
Salary: $65,000.00 - $75,000.00 per year + commissions
Startup on the rise! Work in a motivated and growing team. Room for growth. Full Benefits. PTO. Paid Holidays. Fun culture. Referrals paid.
We are looking for an experienced Solutions Consultant to join our Managed IT Services firm. Will need to act as the primary point of contact for client relationships, maintain opportunities and produce reports on a regular basis for client evaluations.
What You'll Do
Assist with maintaining CRM
Set standards for clients
Daily management and tracking of time, tickets, activities, and tasks
Provide client budgets
Ensure client satisfaction
Overall business development
Identify and skillfully recommend improvements in client environments
Proactively engage with team to maintain client environments
Quickly and knowledgeably solve client issues
Solicit and share client/prospect feedback
Assist in documentation efforts around our product offerings and internal knowledge base
Effectively assist entire team with product knowledge
Visit local client sites when needed
Work with leadership to consolidate efforts and get results
Work with team to build roadmaps
Understand, follow, and improve SOPs
What You'll Need
Experience with CRM (customer relationship management tool) required
Must understand how to track Opportunities and Sales Activities
Experience with ticketing system(s) a plus
Background in desktop, system and network admin is a plus
Enjoy moving around and interacting with clients
Best practice conversations as it relates to Service Delivery, Infrastructure Uptime, Performance, and Security
Competencies
Exceptional client service skills
Pick up concepts
Verbal/written communication skills
Capable of relating technical information to diverse types of individuals
Self-motivated
Multi-tasker
Set priorities
Meet individual deadlines
Accomplishing team objectives
Resolve client issues appropriately and in a timely manner
Develop and maintain effective, positive internal/external working relationships
Tackle complex escalations independently and/or with your team
Follow SOP and participate in improvement of Standard Operating Procedures
Knowledge And Experience
Bachelor's Degree, Technical school, certifications or similar
Experience working in a client service-oriented position a major plus
General knowledge and ability to speak about evolving IT products and processes including but not limited to:
Hardware
Network fundamentals & design
Licensing
Security
Backup & DR
Cloud services
File/Print Services
Virtualization
VoIP
Requirements
Valid Driver's License
Own Vehicle for Transportation to/from Client Sites
Valid Car Insurance
Must be willing to commute to Erdenheim, PA
Must be willing to visit client sites
Background check for security of our customers
Must have ability to lift up-to 50lbs of technical equipment
We support clientele nationally and continue to expand. We offer a challenging environment that promotes work/life balance, fosters growth of employee skill sets, and rewards those who enjoy learning.
NO RECRUITERS PLEASE
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
#J-18808-Ljbffr
