JOB PURPOSE:
Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community's most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES & RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.
- Provide excellent service to all residents, prospects, and visitors to the community.
- Effectively lease apartments in accordance with occupancy goals.
- Follow Fair Housing Standards in all dealings with prospects and residents.
- Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
- Conduct the application review for each lease including credit and income verifications and background checks.
- Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
- Ensure the condition of leased apartments prior to move-in, including a final inspection.
- Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
- Complete all tasks necessary to successfully operate the leasing office.
Specific Responsibilities:
Daily/Weekly:
- Daily Opening and Closing Procedures: Perform a daily "marketing" inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
- Answer all phone calls, emails, and voicemails that come in throughout the day.
- Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
- Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
- Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
- Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
- Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
- Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
- Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
- Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
- Renewals: complete renewal effort tasks as necessary.
Monthly/On-Going:
- Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
- Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
- Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
- Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
TURN:
- Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
- Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
- Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
- Enter gate codes, distribute parking decals.
- Obtain utility hook-up verification from resident (or no mail key).
- Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
- Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS:
- Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
- Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
- Excellent customer service, sales, and negotiation skills.
- Good communication and listening skills.
- Able to speak effectively before groups of customers or employees of organization.
- Able to read and understand lease documents.
- Able to be an effective team player and interact well with others.
- Organized and detail oriented.
- Patient, even-tempered and works well under pressure.
- Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
- Able to write routine reports and correspondence.
- Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
- Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Effective time management skills.
- Able to maintain confidentiality.
- Able to follow directions from a supervisor.
- Able to understand and follow posted work rules and procedures.
- Able to accept constructive criticism.
- Able to work weekends or overtime as job requires.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor's Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
- Knowledgeable in Microsoft Word and Excel.
- Knowledge in Entrata preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Cooperation, Influence, Teamwork & Business Relationships - 25%
? Collaboration & Teamwork - 20%
? Cooperation - 20%
? Customer Service - 20%
? Influence - 20%
? Internal/External Relationships - 20%
Decision Making/Initiative - 25%
? Analytical & Problem Solving - 16.67%
? Decisive - 16.67%
? Practical Judgment - 16.67%
? Action-Oriented - 16.67%
? Confidence & Risk Taking - 16.67%
? Effort & Self Development - 16.67%
Job Knowledge and/or Job Specific Skills - 25%
? Job Knowledge - 16.67%
? Multi-Tasking - 16.67%
? Reporting - 16.67%
? Work Quality- 16.67%
? Work Quantity - 16.67%
? Creativity & Productivity - 16.67%
Professional/Technical/Communication Skills - 25%
? Ethics & Values - 14.29%
? Integrity - 14.29%
? Perseverance& Determination - 14.29%
? Reliability & Punctuality - 14.29%
? Time Management - 14.29%
? Approachability & Composure - 14.29%
? Verbal & Written Communication - 14.29%
WORKING ENVIRONMENT AND PHYSICAL DEMANDS:
Check (?) one or more of the following that best describes the environment and types of exposures of the job:
X Office environment X Outdoors environment
_ Mechanical facility X Changing weather conditions
_ Toxic or caustic chemicals _ Odors or fumes
_ Electrical current _ Loud machine/Equipment noise
_Above ground level _ Confining spaces
Physical Demands:
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
X
Sitting
X
Standing
X
Climb or balance
X
Lifting under 10 lbs.
X
Lifting over 10 lbs.
X
Reach with hands & arms
X
Stoop, kneel, crouch or crawl
X
Talk or hear X
Travel Outside the area
X
SUPERVISORY RESPONSIBILITY:
Does this job have supervisory responsibilities? No
