IT Solutions Customer Manager, LTC Actuarial - Military veterans preferred

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

IT Solutions Customer Manager, LTC Actuarial

POSITION LOCATION

Richmond, VA

YOUR ROLE

As a Senior IT Systems Specialist, you will be responsible for coordinating and managing multiple work streams to deliver process and technical improvements/solutions, both on-premises and cloud-hosted systems, for the LTC Actuarial team. You will serve as the primary point of contact for the LTC Actuarial team partnering closely with IT, business partners and vendors to help move our business into its next phase of growth. You will facilitate, educate, and collaborate with Actuarial team members on changes and tools, and gain Actuarial support for cloud migration plans. Additionally, you will serve as key point of contact in the design and development of responsive solutions. You will also be responsible for overseeing business and regulatory enhancements as well as break-fix follow-up.

The ideal candidate effectively prioritizes activities within resource constraints, identifies and documents business problems, gathers both business and system requirements, works with technical/functional leads to design and deliver innovative solutions. You will track project deliverables, manage issues/tasks, resolve roadblocks, and escalate when assistance is needed.

What you will be doing
* Technical support of all LTC Actuarial processes, to ensure overall success of teams & projects aligned to business strategies.

* Lead the identification and implementation of solutions to business problems and process improvement, utilizing matrixed resources such as architects or data governance professionals, as needed.

* Assist Actuarial SME’s to create roadmaps, identify dependencies and ensure tracking of deliverables.
* Serve as a SME and primary point of contact on LTC business and IT applications, and processes.
* Identify critical path decisions and guide/influence key stakeholders and business process owners to decisions that will maximize process efficiency and cost structure.
* Utilize Genworth adopted and industry accepted tools for data flow diagrams, process maps, roadmaps, etc.

* Advise teams concerning risks and controls. Influence the build, automation and testing of controls.

* Ownership of compliance activities to include Attestation, Risk Assessment and SOX governance
* Serve as an escalation point for critical urgent incidents

What you bring
* 5 years of IT experience

* Degree in a technical/analytical field; non-technical degrees considered with strong technical experience
* Good working knowledge of SDLC and Agile Methodologies (mainly Kanban and Scrum)

* Must be customer focused and possess excellent oral and written communication skills
* Strong sense of ownership and drive, and a passion for customer satisfaction
* Experienced problem solver with ability to make decisions based on limited knowledge

* Excellent planning, organizational and execution skills
* Ability to work with both technical and non-technical teams and stakeholders
* Strong experience with business analysis, gathering and documenting business requirements
* Experience in process improvement identification and implementation
* Experience with SQL programming, data analysis and management
* Working understanding of ETL tools (i.e. Informatica, Python, Spark)

Nice to have
* 5 years Insurance industry experience
* Knowledge of Long Term Care, Life and Annuity products

* Experience in migrating processes and data to public Cloud solutions

* Experience maintaining processes and data utilizing public and private Cloud hardware and software

* Experience with managing actuarial application tools
* Knowledge of Miro and PowerBI

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services