Tech Delivery Engineer - Military veterans preferred

???? **Privacy Notice**

**Accept**

**Tech Delivery Engineer**

New York City, United States / Engineering / **About Klarna**

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

Engineering at Klarna is an inspired, customer focused community, dedicated to crafting solutions that redefine our industry. Working in small, highly collaborative Agile teams, you and your team will have a clear mission and ownership of an important outcome that supports Klarna and our customers. At Klarna we optimize for quality, flow, fast feedback, focusing on end-to-end ownership, continuous improvement, testing, monitoring and experimentation. We aim for teams that are inclusive, helpful, and have a strong sense of ownership for the things they build.

Our engineers make some of the most significant decisions for the company and we are looking for bold, open and curious developers. As a Klarnaut, youll be inspired to contribute to the growth of Europes most highly valued fintech and your work will reach millions of users.

As an engineer in the Tech Delivery team you are part of designing the future state of the art digital workspace for Klarna. You will work in one of our cross regional teams spread across the whole world and together with your team you are responsible for the technical customer journey for all our employees.

At Klarna we use the term Productivity to describe the portfolio of IT tools and services that enables Klarna employees to be as productive as possible. This is to emphasize that employee productivity itself is the goal rather than the systems and tools themselves.

Productivity Tech Delivery is the team where we handle on-boarding/off-boarding procedures, hardware catalogue design and asset management. The main goal is to provide excellent service to Klarnauts acting as a professional and friendly contact surface. You will reach the goal by understanding the user, acting calm and professional in stressful situations and having a wide rather than deep technical know-how. + You are creating the future workplace of Klarna, changing and developing the way of working and improving the productivity for all Klarna Employees is your main focus

+ Within your daily work, you will use modern types of deployment methods for devices, operating systems and applications to keep track and improve the work experience of all employees

+ The teams are responsible for the whole tech lifecycle of Klarna employees around the world. This includes end to end responsibility, leaving no customer behind!

+ To achieve a smoooth process, you will document troubleshooting, knowledge base articles and system design centrally

+ Continuously evaluate the departments internal routines and procedures to scale with Klarnas expansion is crucial for a fast, tech driven company like we are

**Who you are:**

+ You have an IT Support background or worked in a similar role where customer obsession has been key to success

+ You have experience with hardware purchasing and/or logistics with devices like laptops, mobile phones and screens

+ You have experience with the onboarding and offboarding processes of employees in previous companies

+ You are a tech savvy person with good knowledge about the latest device technology on the market such as laptops, mobile phones and screens

+ You have a problem solving mindset

+ You are a structured person who is autonomous and likes to take initiative on different work tasks in the team

+ You are a courageous person who escalates complex problems, taking ownership of the delivery and are not afraid to ask for help