Sales Support Specialist - Military veterans preferred

** Sales Support Specialist**

**Job Category****:** Sales **Requisition Number****:** SALES005237 Showing 1 location **Job Details**

**Description**

COMPANY - RCN

This team member plays a vital role in ensuring quality and timely execution of major projects and administrative tasks specific to supporting the Eastern Region Commercial channel. Responsibilities specific to sales operations support will be the primary goal, including reporting and monitoring the efficiency and performance of the Commercial team while also continuously looking for opportunities for improvement. Provide support to the Vice President and operations of the channel ranging from complex to routine projects and tasks to ensure the Enterprise and Gems sales teams implement business plans, reach various goals and metrics, and maintain a focus on maximizing customers and employees satisfaction.

RCN, a growing leader in telecommunications, is seeking a dynamic individual to join our Business Solutions team in the role of Sales Support Specialist. The Ideal candidate will be dynamic, creative, self-motivated with the ability to lead and motivate others.

If you have strong administrative sales support experience , then you are exactly who we are looking for to join our award winning team!

RCN offers ongoing training, tuition reimbursement , competitive salary & benefits package, 401 (k) and much more!

**Responsibilities:**

* Support day to day activities of regional groups

* Provide guidance to Regional Sales Managers regarding processes and procedures

* Throughout the interaction with management and staff, this specialist will continually look to ensure team adoption of new processes and company standards, while advising on new team standards within the channel

* Support RSM regions with the hiring process and liaison with HR

* Staffing analysis with recruiting, training, headcount issues and work volume via staff tracking report

* Create and maintain multiple sales reporting dashboards while looking to improve/expand upon the data requested by the VP. These will include but not be limited to: weekly channel sales updates, month end performance results and sales rep stack rankings, incentive performance reporting

* Assist in the migration and team adoption of the new CRM system which includes managing the reporting and dashboards as well as various administrative needs which arise.

* Assist with lead generation and plant mapping project and manage the integration of these with CRM

* Manage the process of, and perform all Enterprise and GEMS commission audits and work with payroll to ensure commission payout is accurate and on time.

* Provide VP with analysis and suggestions of M&P documentation and improvements; and assist with implementation when needed

* Plan, coordinate and assist in the execution of the Commercial channel participation in local community events and ensure logistics are managed for each event.

* Manage premium merchandise inventory levels

* Provide assistance in coordination of Business Solution event sponsorship and participation.

* Assist with documentation for budgets and forecasts

* Assist in development of business plans and presentations

* General administrative/ executive assistance including but not limited to: executive travel and expense management , conference planning/management, event registration/planning, creating various ad hoc presentations and reports

**Qualifications:**

* Bachelor's Degree

* Experience in Telecom desired

* Strong knowledge in CRM systems, Microsoft Office software, information systems , and organizational development

* Professional demeanor, articulate, good listener, and conflict manager

* High energy person with a strong willingness to complete difficult and multiple work assignments.

* Proficient PC skills, Strong interpersonal skills and professional writing skills are essential.

* Must be able to work a variety of hours and accept extended schedules

**EEO Statement**

RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each others differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)