Product Client Enablement Manager - Military veterans preferred

Summary:

This role will be responsible for managing product and digital channel learning through the usage of in-context help support by contributing to the strategic direction and system maintenance to support client learning and enablement. This is done through identifying key user, product, and feature interactions, creating and delivering relevant content - all with a lens focused on supporting usability, adoption, and overall user success.

Responsibilities:

Create copy for interactive guides or flows and load into digital system, deciding where and when we are using this content within the user experience, how the copy is written, and delivered
Work with Agile pods and UX/design teams to ideate on opportunities to create interactive guides or flows that will sit as an overlay inside our digital channels and support digital adoption and client enablement
Define, write, and prioritize user stories and requirements for the creation of interactive guides, interstitials, or flows that will sit as an overlay inside our digital channels. Focus includes content and taxonomy management all with a user experience lens
Manage change through understanding the nuances that will need to be highlighted to support digital adoption by client users
Work with sponsors to establish trackable business objectives and success metrics
Managing / monitoring success of content and provide feedback to product teams as acquired from surveys/interviews and metrics
Consulting with vendor and acting as a liaison between vendor and agile pods when necessary

Must have:

Bachelors Degree in Business, Management or Equivalent Experience required
5+ years experience in client training and/or learning, product enablement, or change management
Experienced in content use case and strategy development with focus on client needs and solutioning delivering and promoting value to the client and support for serving teams
CMS content development and production delivery management experience
Excellent web copy writing, editing, and basic html skills, with the ability understand when the best way to deliver content is via copy, walkthrough, infographic, video, etc.
Understands principles of user and client experience journeys product utilization enablers
Project management experience, or the ability to show experience around successfully managing multiple projects simultaneously, pivoting when priorities and requirements change, and meeting aggressive deadlines

Compensation:

The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidates qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:

Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
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