2024-04-20
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Nashville
Tennessee
37247
United States
**Sales Assistant**
**Location:** Barcelona, ES, 8172 ****Job Description****
It's an exciting time to be a part of IFF! We are looking for our next **Sales Assistant** on a **6 months** assignment to join our team!
**This is a great opportunity for you looking for your first professional opportunity as well as for you who wants to grow further in the role, learn about a new exiting market, get multinational experience and become part of a vibrant team!**
IFF creates, develops, manufactures and markets an extensive variety of high quality flavors and fine ingredients for customers in the food, beverage, functional food, flavor, fragrance, pharmaceutical, nutraceutical, and cosmetic industries. We are fueled by passion and enhanced by the technology and insights at IFF.
Our vision is to be the Preferred Partner for Tasty and Healthy Success. Our vision reflects our commitment to delivering the tastiest and healthiest solutions to our customers.
**Primary duties:**
To provide a single point of contact for IFF's customers effectively managing the liaison on all issues relating to existing and new flavor business. Orders / Existing Business
Register customer orders into IFF's systems, acknowledge and confirm orders (if requested date can't be met) back to customer to ensure all required data enter the system as quickly as possible.
Maintain all master data relating to customers which has been validated Maintain all quotes and pricing information, ensuring that the systems are accurate and reliable.
To be accountable for all communication relating to order changes - either customer initiated or IFF initiated - to ensure that all concerned parties are aware of the changes and agree the new targets.
To track the order fulfillment progress (liaising with the operations team) and proactively communicate exceptions to customer and management.
To coordinate all communications between the Customer and IFF departments ensuring timely delivery of all documents relating to legal and quality issues and specifications.
To respond to order-related customer inquiries and complaints ensuring that the customer is always given the information they require when they need it.
Projects / Opportunities Provide a full support service to the Account Manager in all matters relating to the service of the account. That includes: Prepare Presentations, Coordinating customer visits / workshops, preparing offers / quotes / pricing.
Together with the Account Manager, be responsible for the receipt of opportunities and projects into IFF and their accurate and detailed entry into system/database ensuring that all required information is "first time right".
To liaise with Creation, Application and other departments monitoring the project progress to ensure that the Account Manager and customer are kept fully up to date with all appropriate information necessary to ensure timely and winning submissions.
Maintain accurate and complete product/customer submission and pricing records.
****Job Requirements****
**Education:**
Higher education in Administration. (CFGS or Business Degree).
Master or similar in Sales / Marketing / Customer Service.
English and Spanish at a fluent level.
**Experience (will be valued but is not a requirement):**
Practice or work experience in a customer service-related position.
Experience in customer service-related position.
Experience in a multinational environment.
Experience in a Flavors Company.
**Skills:**
Customer Focused Mindset
Creative Problem Solving & Decision Making when dealing with Customer Issues
Emphatic Attitude
Ability to Adapt & Prioritize Across Multiple Tasks and Unexpected Situations
Active Listening and Trust Building
Numerical and Basic Math Handling Skills
Personal Autonomy and High Level of Proactivity (ownership of own agenda)
Genuine Persuasiveness
Excellent Time Management and used working with tight deadlines.
Communication and Interpersonal Skills
