As an Azure Cloud Engineer for the ICAM program you will be responsible for coordinating and executing engineering actions for system and customer events, incidents, changes, deployment, and sustainment activities throughout the system's operational lifecycle for customer applications hosted within a classified on-premises environment. You will be working day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders. You will ensure that your activities are performed in accordance with program objectives, policies, regulations, and requirements.
This is a hybrid position that requires regular on-site support and remote work.
This position is contingent upon contract award.
How the Azure Cloud Engineer will make an impact:
- Resolve escalated issues and incidents, tracking and updating applicable tickets in ticketing system, and coordinate additional escalation, if needed.
- Respond to, troubleshoot, address, and resolve escalated system and user events, incidents, and problems in alignment with ITIL framework methodology
- Conduct system grooming activities, updates, apply STIGs, run scans and mitigate findings, and/or assist in writing POA&Ms to address findings or proposed changes
- Perform continual maintenance and provides complex solutions for security, backup and redundancy problems
- Participate and contribute to specific engineering activities, coordinating changes, and problem cases
- Develop and maintain a range of documentation for processes and procedures related to functional area and responsibilities, i.e., process flow charts, SOP, TTPs, etc.
- Provide performance, configuration, and capacity data to ensure the health, confidentiality, integrity, availability of assigned servers/services, as well as supporting data to assist in the planning of customer-facing services, features, and capabilities
- Monitor the overall health and status of the environment utilizing dashboards and other monitoring tools, and respond to any anomalies or alerts in accordance with the ITIL framework and local policies and procedures
- Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies
- Participate in daily Scrum calls
- Provide guidance and leadership to less experienced colleagues
- May serve as team or task lead. (Not a people manager)
- Other related duties as required
What you'll need to be successful:- Minimum active DoD Security Clearance of SECRET, or higher
- Minimum active CompTIA Security+ certification, or higher
- Minimum active Computing Environmental certification (CE) in job related duties such as Microsoft Azure, AWS Cloud, Microsoft Windows Server
- Bachelor's Degree in a related discipline (or equivalent experience)
- Minimum seven (8) + years' experience in cloud engineering, MS Azure, and the SDLC
- Proven track record supporting IT customers as part of an enterprise environment, preferably in the DoD
Desired Qualifications: - DevOps or DevSecOps experience
- Experience with GitLab
- Familiarization with ITIL processes and procedures
- Familiarization with DoD customers and environments
- Highly organized and able to multi-task
- Excellent communication and interpersonal skills
- Self-driven and proactive nature
- Familiarization with DoD customers and environment
GDIT IS YOUR PLACE:• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
Work Requirements
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Years of Experience
8 + years of related experience
* may vary based on technical training, certification(s),
or degree
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Certification
CompTIA - Security+ CE - CompTIA
Microsoft Certified Azure Fundamentals (AZ-900) - Microsoft - Microsoft - Microsoft Azure Fundamentals
Travel Required
25-50%
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Citizenship
U.S. Citizenship Required
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
