Sales Support Administrative Assistant-Mercedes Benz of Burlington - Military veterans preferred

Mercedes Benz of Burlington, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as a Sales Support Administrative Assistant. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a dynamic company that provides our people with support, career advancement opportunities and great benefits.

If you are looking to build a future in retail automotive or are curious to learn more about our exciting industry, reach out to Lyon-Waugh today!

Schedule: Monday-Friday 8:30am-5pm

Pay Rate: $21/hr.

What you will do:

Administrative Tasks:
•File preparation for vehicle sales and dealer exchanges.
•Record keeping of vehicle sales and purchases
•Preparing various statistical reports on sales, stock, orders and management.
•Assistant the Sales Manager in organizing and planning dealer swaps, together with the sales manager.
•Other tasks as prescribed by management
Delivery-related Tasks:
•Prepare vehicles sold for delivery or pick-up
•Assist in delivering vehicles to client, ensuring that they understand their functional features, warranty and required documentation
•Introduce clients to the service department Sprinter team
•Arrange the first check-up appointment with the after-sales department.
•After delivery, follow up on accessories, documents or other special requests promised to customers, in order to ensure that all customer expectations are met.
Sales Related Tasks:
•Contact clients within 48 hours of the sale to ensure that they are satisfied, to resolve any possible problems and to ask for referrals.
•Follow-up with clients who did not make a purchase within 24 hours of their visit
•Seize business opportunities. Solicit and search for new clients on a regular basis, making maximum use of various prospecting tools.
•Takes part in social/business activities when needed.

What you need to be successful in this role:

• Minimum age of 18
• Valid Driver's License & clean driving record
• Must be comfortable driving a commercial van
• Previous automotive clerical/BDC or Product Specialist experience a plus
• Strong ability to multi-task
• Ability to communicate effectively and professionally verbally & written
• Stellar customer service skills
• Ability to work in call center environment
• Intermediate computer skills
• Ability to perform efficiently in a high volume, fast-paced environment
• Self motivated
• Desire to grow in sales

• Robust benefits package
• 401(k) and Roth option, both with a company Match
• Vacation, Sick and paid holidays
• Bonuses, trips and awards for personal excellence, longevity and referrals
• Employee discounts
• Fun perks such as dealership corporate BBQ, celebrations, monthly newsletter, opportunity for tickets to concerts & sporting events, paid volunteer day plus much more
• Smoke Free Campus
• Dog friendly campus