Case Manager -Van Buren Family Shelter - Military veterans preferred

Description

ESSENTIAL FUNCTIONS include the following, other duties may be assigned:

• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and guests when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, exit summaries and follow-up.
• Manage a case load and monitor and document client progress toward service plan goals; ensures accuracy of files for audits and program outcomes.
• Coordinate client services with other social services, mental health, medical, employment, educational, child care and other providers.
• Conduct regular case conferences with clients and service providers as required.
• Assess clients' legal, financial, social, medical, psychological, and other needs related to their housing situation.
• Develop familiarity with unique challenges and resources as it relates to homelessness.
• Develop effective, trusting relationships with client.
• Develop individualized housing stability plans, including post housing stabilization plan.
• Provide life-skills training and financial literacy training to enhance housing stability.
• Mediate conflict between clients and their family and/or landlords to promote housing stability.
• Performs unit inspections within contract, county, and federal guidelines.
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients. Document all interactions with, or on behalf of, clients. Maintain familiarity with program resources available on- and off-site.
• Participates in operations meetings, other program/association meetings/trainings and community meetings.

Requirements

Qualifications:

• Bachelor's degree preferred; 2-3 years related experience and/or training; or equivalent combination of education and experience.
• Some knowledge of local and federal government benefits and entitlements and other social service providers
• Able to work in a high-tolerance, harm reduction model with clients who have multiple barriers
• Detail oriented with excellent time management, organizational, written, verbal, and computer skills
• Valid OH Driver's license, reliable car, auto insurance, and an acceptable driving record
• Prior advocacy or academic experience in housing and/or homeless services preferred
• Strong written and verbal communication skills
• Strong multi-tasking abilities
• Knowledge of the Social Services available through Franklin County, the State of Ohio, and local agencies.
• Able to work in a team environment
• Training requirements:
• Immediately upon hire: American Red Cross First Aid and CPR certifications
  • Within 1 year of hire (and every 2 years thereafter): Non-violent crisis intervention, community resources, cultural competency, child and elder abuse, ethics mental health/substance abuse, motivational interviewing, and evacuation procedures.
  • Within first 3 months of hire, obtain CSP Administrator license.
  • Passionate belief in the Y's cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Proven track record of developing authentic relationships with others.
  • Ability to foster a collaborative team approach to solving challenging situations
  • YMCA Team Leader certification; if not certified, must obtain certification within 12 months. Requires completion of: Principles and Practices, Introduction to Volunteerism, Introduction to Leading Others, Introduction to Fiscal Management, Leadership Competency Assessment, Team Leader Certification Test.