Sales Support Specialist - Military veterans preferred

Sales Support Specialist in New York, NY at Notified **Location:**

**Experience:**

Not Specified **Job Description**

**Position**: Technology Strategy Manager

**Location**: Chicago, Cincinnati, Cleveland, Columbus, Detroit, Indianapolis, Kansas City, Milwaukee, Minneapolis, St. Louis

**We Are:**

We are Technology Strategy and Advisory. Our vision is to become the **worlds leading advisors** in harnessing technology and innovation as a force to reinvent and improve every business. Our mission is help client business executives disrupt their industry and utilize technology to capture market share.

Technology Strategy leverages deep business and technology domain expertise empowering clients to be more competitive while unlocking value and driving profitable growth. The C-suite must position technology as a differentiator to stay agile in a world dominated by change. New business architectures break away from old ways of doing things, driving agility to compete and grow in the new. Accenture Technology Strategy enables leaders to act quickly and confidently as they pivot to the future. We develop new capabilities across applied intelligence, data and analytics, blockchain, robotics, internet of things and cyber resilience at speed and scale.

**You Are:**

You have a flair for breaking down complex issues into logical parts and constructing analyses driving actionable recommendations. Youve got top notch communication and people skills and a natural talent for appreciating diverse perspectives and bringing out the best in teams. You have a strong aspiration for growing your career.

**In Technology Strategy you will:**

* Serve as trusted advisor to the C-suite defining strategy at the intersection of both technology and business?

* Articulate a compelling technology vision with industry and functional expertise?

* Shape the role of technology in business strategies to capture market share

* Identify and prioritize value creation opportunities based on detailed assessment and analysis of current technology footprint

* Drive strategic opportunities which incorporate innovative technology solutions into broader business transformations

* Develop operating models and business cases leveraging disruptive technologies

* Lead the creation of well-articulated thought leadership assets that present innovative insight, knowledge, guidance, and recommendations on a specific market-relevant technology strategy

**As a Manager you will:**

* Manage a single project or major workstream, driving overall team deliverables while supervising and mentoring team members

* Build strong relationships with senior clients that go beyond the workplace, including beginning to develop C-suite relationships; drive a spirit of collaboration and teaming with client while serving as a true trusted advisor

* Drive +1 thought leadership, asset development, and intellectual capital efforts with targeted input from more senior resources; identify and advance ideas for new opportunities

* Support Business Development, building understanding of how to architect and position proposals and SOWs

* Facilitate to drive results and gain consensus for action; able to address difficult client conversations and engage senior client stakeholders to drive meaningful outcomes

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

**Job Description**

For this opening we will consider candidates from the following locations: ,IL,United States | , Canada;, United States;Boston,MA,United States;El Segundo,CA,United States;New York,NY,United States;San Francisco,CA,United States

Notified is hiring a Sales Support Specialist. The Specialist can be office based in our New York City, Boston, Chicago, El Segundo, CA or San Francisco office. For a qualified candidate, the Specialist can be remote in North America. As a Sales Support Specialist, you will facilitate the creation of accounts, contracts and invoices across all Notified products. The job will require product and software expertise as you act as a cross-departmental liaison for the Business, Legal, Finance, Account Management and Service teams. Additionally, you will be responsible for delivering excellent customer service while resolving client billing inquiries in an accurate and timely manner. The Specialist enhances the customer experience through owning billing query resolution, order review, and client implementation. Candidates with Salesforce experience will be highly considered.

**Position Duties** In managing and administering the Order process, the Sales Support Specialist should:

* Be accountable for adhering to Business Controls and SLAs;

* Be responsible for ensuring that approvals are in place;

* Confirm all documentation is in order before sending for countersignature;

* Obtain information required to process orders;

* Initiate order fulfilment and monitor billing to ensure information is correct;

* Manage cancellation notices and input them through the system;

* Partner with Account Management and legal;

* Perform order confirmation and review billing cycles with the customer.

In owning Billing Query resolutions, the Sales Support Specialist should:

* Be resourceful when undertaking research and take the necessary corrective actions according to the applicable guidelines, and process credits/rebills where required;

* Coordinate with other internal teams where needed, and updates requestor on process of queries;

* Field client billing queries via phone and email, co-ordinate resolution with stakeholders, provide clients with regular updates until resolution is met.

In supporting the Service Team and Business, the Sales Support Specialist should:

* Be responsible for all necessary and common activities concerning creating and approving accounts, assisting with opportunities, approvals, contracts, contract negotiations, and accurately entering information into systems in a timely manner;

* Provide expertise and understand cause and effect of actions and system limitations to meet client expectations;

* Partner with service teams on specific client cases to understand client asset portfolio and billing;

* Be a Subject Matter Expert of other teams supported;

Compensation will be commensurate with experience. The hiring pay range for this position is anticipated between $50,000 $58,000.

M**inimum Qualifications:**

**Education:**

* BA/BS degree in Business, Finance, Communications or related field required.

**Experience:**

* 1-2 years of professional experience required. Previous order and billing customer support experience preferred.

* Customer service experience in a fast-paced environment and strong ability to multi-task

**Knowledge, Skills and Abilities:**

* Excellent communication skills both written and oral

* Excellent Customer Service skills

* IT Literate with familiarity with MS Office (Word, Excel, Outlook) and the ability to learn new systems quickly

* Familiarity with Salesforce is beneficial

* Familiarity with a Lead to Cash process is beneficial

* Familiarity with Contracts is beneficial

* Excellent telephone manner essential

* Ability to keep accurate records

* Positively motivated individual able to take responsibility

* Polite, persistent and patient

* Ability to work on own initiative, and as part of a team

* Flexible approach to working, able to work under pressure.

* Organized, capable of prioritizing, able to work to agreed deadlines

* Excellent timekeeper

* Honest, reliable and committed to the success of Notified

**Travel / Physical Demands**

* Travel typically less than 10%. Offic