A Great Wolf, the Security Manager organizes and oversees all security operations of our lodge. Security attendants will be under your leadership while you develop and implement policies and procedures to maintain security standards. The goal is to create and preserve an environment where employees, visitors and property are safe and well protected.
Essential Duties & Responsibilities
Responsible for personnel related actions within the Security team including: hiring, orientation, training, coaching, feedback, discipline, and scheduling of employees
Oversees Security Awareness training and assists with Safety related training
Maintains knowledge of state Security laws, Fire codes and Penal Codes
Assists in organizing, reviewing, updating and maintaining OSHA, emergency preparedness, and fire & life safety plans
Ensures access to the lodge is controlled according to security policy including after hours access and monitoring; confronting any suspicious persons
Develops emergency response plans with assistance of outside agencies and ensures staff is trained on protocol
Ensures guestroom doors are secured and assists with authorized room access
Assists in moving/removing guest room possessions, inventory and security of such and key rooms following resort policy and procedures
Complies with guest requests for storing and safekeeping of their valuables and follows procedures
Responds to the scene of guest/employee incidents promptly; assists Aquatics in accordance to guidelines and complies with all departmental procedures; communicates specified information to EMS/medical personnel as required
Coordinates with Security staff to report to, take charge of, and resolve guest or employee incidents to include but are not limited to: fighting, intoxicated guests, vehicle towing and accidents, theft, and other safety or security emergencies
Conducts investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints and documents reports in accordance with departmental procedures while maintaining confidentiality
Issues radios, keys to designated hotel personnel, maintaining accurate records and ensures the safekeeping of such in accordance to resort procedures
Responsible for Loss Prevention Program
Assists the coordination and leadership of the Safety Committee
Basic Qualifications & Skills
High School education or equivalent
5+ years in a position dealing with general public
Ability to obtain necessary licenses including, but not limited to; State security license, CPR and First Aid certification, alcohol awareness training
Ability to read and interpret English-language documents such as safety rules, operating and maintenance instructions, and procedure manuals
Experience managing extensive closed circuit television arrays; comfortable operating and monitoring activities on-premises using CCTV systems, access control systems, and alarm systems
Willingness to work evenings, weekends, and Holidays depending on business demands
Successful completions of a criminal background check and drug screen
