Account Director, Client Services - Military veterans preferred

Job Description

Reporting to the Sr. Director of Client Services, the Account Director (AD) will own strategy and operations of various multi-channel marketing programs. The AD will monitor, direct, and motivate day-to-day interactions between the account team and clients, actively nurturing strong relationships with existing and possible clients. They will represent Epsilon within the cross-agency client team, positioning us as a crucial strategic partner for our clients. This description describes core functions of the position, working in a team environment requires flexibility as the company and client relationships grow and evolve. adapting to the dynamics of a client environment is required to help support client deliverables and foster the growth of the account team.

Essential Functions

• Direct and dedicated management of larger accounts
• Owns daily client communications and directs staff and other functional departments
• Advising and building strategy for day-to-day campaigns, including recommending optimizations & determines if new strategy needs to be considered
• Owns all special projects, new business, and one-off requests - outside of day-to-day execution
• Participate in client's marketing planning process
• Responsible for client presentations - or approvals - for all client facing content including but not limited to; reports, results, and proposals
• Overall projection/benchmark tracking
• Primary IMS Point of Contact (POC) and responsible for positive relationship
• Issue resolution/Escalation
• T1 portfolio Budget management, including efficiency
• Advises with Account Sup for team growth and management of FTEs
• T1 POC for Franklin
• Supervises project briefs and creative briefs
• Responsible for generation of SOWs and estimates as well as invoices and payment coordination
• Ensure service levels and tactics are keeping with strategic goals and that service levels are met
• Formulate account specific service tactics, utilizing team orientation
• Manage the team's account effort and increase efficiency of programs
• Owns the data processing process, including directing the internal production data teams as to specific campaign requirements.
• Build team dynamic and chemistry across the day-to-day associates
• Team management including reviewing utilization rates, participating in the hiring, and recruiting process, and developing employees for career progression
• Manages career paths by coaching and mentoring direct reports
• Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
• Understanding of Epsilon technologies to best solution client needs

Knowledge & Skills

• Strategic Leadership understanding of customer communication journeys related to loyalty retention and audience building.
• Excellent conceptual thinking
• Excellent communication skills, across internal and client stakeholders
• Strong understanding of direct marketing
• Excellent workflow management
• Able to coordinate projects across functional teams
• Excellent problem-solving skills, ability to enable teams to solve complex problems and issues
• Able to recognize and manage new business opportunities
• Expertise in client management, specifically regarding the establishment and supervision of client expectations

Preferred Qualifications

• BS degree in Business, Marketing or Communications, or comparable experience
• 7+ years of experience in related field with leadership experience
• Excellent written & verbal communication skills
• Able to work independently, self-starter, with strong initiative
• Highly organized and detail-oriented, while coordinating multiple projects simultaneously
• A strong MS Excel, Word and PowerPoint expertise is a must
• Automotive marketing or digital media experience a plus
• Able to work 8:30AM - 5:00PM in a team environment. Two days required to be in the Franklin, TN office, normally Tuesday and Wednesday.
• Limited travel outside of TN may be expected

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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