Sr Sales Engineer - Chicago - Military veterans preferred

ExtraHop is on a mission to protect and propagate trust by revealing the cybertruth: the truth about the attackers already inside an organization's network, the truth about what they're doing, and how to stop them at top speed. We partner with every customer, every day, to reveal it. Are you ready to join us?ExtraHop's Sales team is growing! Our platform for wire data analytics is disrupting the multi-billion dollar IT Operations Management industry. We have enthusiastic customers who are coming back for more because our products work and support cool use cases. We offer strong comp plans, fair quotas, and the opportunity to work with other smart, hardworking people who are excited about creating the next great systems company in our market. If you are at the top of your game, have experience building territories, are a challenger, and can sell innovative next-gen solutions, then we want to hear from you.If you are a Sales Engineer who shares our philosophy, we would like to hear from you! This position is ideal for someone who has thrived as the technical focal point conducting product presentations in highly charged meetings with prospects and customers. As a Pre-Sales Systems Engineer, you will have a significant impact on the success of each sales presentation in which you participate and will share in its financial rewards. In this key position, you will contribute directly to the bottom-line health of the company.ResponsibilitiesAssess prospective customer needs and uncover requirements for ExtraHop solutionsRemove technology-related buying objections from the sales opportunityDemonstrate products to technical and non-technical audiences, at executive and/or technical levels, and at pre- and post-sales meetingsIndependently coordinate all aspects of technical product evaluations, from installing the appliance to helping prospective customers interpret data in the context of their environmentArticulate the technical value proposition and key differentiating capabilities to prospective new customers and solutions partnersLead architecture design discussions and recommend an appropriate combination of technologies for production deploymentPrepare and present technical proposals and RFIsCollaborate with sales representatives to ensure all aspects of the sale are alignedIdentify market and product requirements based on field experience and customer inputPartner with our Sales and Product Development teams to develop enterprise solutions Provide post-sales follow-up, technical training, and consultingHelp with post-implementation support for key customersEnsure total customer satisfaction with the customer's implementation experienceQualificationsBachelor's degree in computer science, information systems, or related area or demonstration of equivalent knowledgeMinimum of 5 years of relevant experience in supporting networking, application, and/or network-security technologiesExperience in device-configuration management solutions and processesBroad understanding of enterprise information technologies: must be able to interpret performance metrics quickly within diverse customer environments and relate them to troubleshooting and capacity planningExcellent organizational, interpersonal, and leadership skillsOutstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiencesAbility to quickly learn new technologies and have an ongoing desire to stay current with the latest technologiesAbility to focus on results while working independently when given a broad direction and desired resultsAbility to adapt to changing goals based on customer demands and market conditions while working with development and sales teamsStrong problem solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issuesUnderstanding of enterprise security requirementsUnderstanding of IT OperationsTechnical RequirementsSolid understanding of enterprise-networking technologies: switches, routers, firewalls, load balancers, WAN optimization technologies, and so forthSolid understanding of enterprise-architecture concepts: 3-tier architecture, high-availability/disaster recovery (active-active data centers, redundant switch stacks, and so forth)Solid understanding of the OSI model and excellent working knowledge of the key protocols from Layer 2 through Layer 7 including ARP, IP, TCP, UDP, and HTTPProtocol-level understanding of how various software components involved in enterprise service delivery interact: web servers, application servers, databases, web services, mainframes, network attached storage, and so forthHands-on experience with passive network monitoring: mirror port configuration (especially Cisco SPAN, RSPAN, and VACL configuration), network TAP installation, span aggregators, and so forthSolid understanding of major operating systems including Linux, Windows, and UNIX.Familiarity with trends in enterprise services, such as virtualization, cloud computing, and VOIPFamiliarity with the network and application monitoring space a plusFamiliarity with scripting including Perl, Python, and JavaScriptFamiliarity with VMware hypervisor (ESXi) and environmentsExperience analyzing packet captures a plus$149,000-$165,000+ Commission is 25%-35% On-Target-Earnings + benefits+ optionsApplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.#LI-CS1ABOUT EXTRAHOP ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We're on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We've been recognized as a "Customer's Choice" by Gartner Peer Insights™ Voice of the Customer, and as a Leader in the Forrester Wave®: Network Analysis and Visibility, Q2 2023. ExtraHop has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity. Benefits/perks listed below may vary depending on the nature of your employment with ExtraHop and the country where you work.Health, dental, and vision benefitsHonor System PTO and 9 Holidays (US only) + 3 Days of Paid Volunteer Time Non-Commissioned positions are eligible to participate in annual discretionary bonus planFSA and Dependent Care Accounts + EAP where applicableEducational Reimbursement 401k with employer match or Pension where applicablePet Insurance (US only)Parental Leave (US Only)Hybrid and Remote Work Model*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success. We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.Our people are our most important competitive advantage, leading the charge against nation-states, cyber criminals, and insider threats. Ready to join us? #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote