2024-04-25
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Houston
Texas
77246
United States
**Sales Support TS04 (Rep 1 Customer Support)**
**Req #** 22122652 **Location** Houston, Texas, United States **Job Category** Customer Service **Date posted** 02/18/2022 **Core Job Functions & Responsibilities** : * The analysis and placement of all product orders requested by Sales personnel and external customers
* Tracking of orders and communication with sales and clients
* Regular engagement with external manufacturing and logistics partners
* Report production as requested by management
* Training of Sales personnel on company process surrounding product logistics and inventory
* Auditing of Sales rep and customer stock
* Order reconciliations in partnership with company Controllers
* Answer all incoming calls promptly and manage them effectively and efficiently.
* Secondary interface with patients, health care professionals, and Account Executives.
* Expert in Bardy Diagnostics system portal.
* Responsible for processing patient enrollments.
* Responsible for account follow up for patient activations or additional information.
* Responsible for assisting with re-educating practices and customers via phone when regarding system, process, or procedure changes.
* Proactively communicate with practices and Account Executives regarding delays in patient enrollment or when information is needed to proceed with enrollments.
* Document all calls or correspondences.
* Handle emails/voicemails as assigned.
* Demonstrate empathy and decrease customer tension.
* Promote the value of Bardy Diagnostics cardiac monitoring to decrease cancellations or early discharges.
* Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.
* Exhibit a high sense of urgency.
* Identify, document, and escalate potential patient or customer complaints per standard operating procedures.
* Works to achieve the daily Customer Experience Teams quality and productivity goals.
* Other duties as assigned.
* High School diploma or equivalent
* Bachelors Degree and/or equivalent work experience in healthcare
* 1-2 years of experience in a call center or customer service position preferred
* Inside sales and account management experience preferred
* Experience with cardiac devices preferred
* Knowledge of medical terminology preferred
* Excellent multitasking and organization skills
* Excellent verbal and written communication skills
* Computer skills including proficiency in MS Office
* Knowledge of multi-line telephone system
* Excellent customer service skills when interacting with all internal and external clients
* Bilingual is a plus
* Patience, professionalism, excellent phone etiquette
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