2024-04-25
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
San Jose
California
95199
United States
**Sr. Sales Support Specialist**
**Location:** San Jose, California, United States ****Job Summary:****
Supermicro's sales team is looking for a dynamic Sr. Sales Support Specialist person to assist our Sr. Sales team in managing customer orders. Be a part of a fast paced, energetic work environment working with potential customers and facilitate the end-to-end sales process administration. The Sr. Sales Support Specialist position will also be a liaison across different functions, provide product information to clients, and other duties.
****Essential Duties and Responsibilities:****
The Essential Duties include but not limited to following areas:
The person will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
Monitor inventory, follow up ETA with purchasers
Act as a liaison between sales, purchasing, production, procurement, and logistics departments
Provide assistance for intra-company project coordination between sales and non-sales departments
Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
Develop superior customer service relationships with prospects
Produce daily reports for clients
Be back-up for the supervisor and team members
Additional duties per supervisors request
****Qualifications:****
BA/BS degree preferred
5 years of relevant industry experience preferred
Experience in data entry, scheduling production and tracking orders
A self-starter who can effectively work within a strong team culture
Must have strong and effective professional communication skills written, speaking, and presentation
Experience in customer service and dealing with clients directly, problem solving skills a must
Work well in a high-pressure environment with tight deadlines
