About Us
At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech venture including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong customer-centric data-driven, and results-oriented hustler for our Engagement Management team. If you're a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!
The Role
In this role, you will be responsible for building long-term relationships with schools, districts, and other educational organizations, and identifying new opportunities for growth. The ideal candidate will have a strong background in relationship management, education, and customer service, and a passion for improving educational outcomes.
As an Engagement Manager based in Jersey City you will:
- Work directly with our partners at the district and school level, to ensure their success and continued adoption and growth of our programs, throughout New Jersey.
- Develop client programs, materials, processes, and best practices to ensure continued utilization, growth, and adoption
- Establish meaningful and trusted relationships with functions across the organization
- Renew and upsell your accounts
- Act on and synthesize client feedback to provide meaningful insights to cross-functional areas and senior management
- Develop process in identifying at-risk clients and work cross-functionally to mitigate client concerns; develop deep understanding of churn and develop strategies resulting in increased retention and overall growth within our clients
- Be onsite at our partner schools in NY and NJ and travel to other accounts around the country
Requirements - 2+ years experience in Customer Success or Account Management OR 2+ years as school or district leader
- Experience in K-12 education
- Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- Experience navigating and resolving client challenges, both internally and externally
- Willingness to travel up to 50%
- Commitment to TbT's mission to close the opportunity gap and promote inclusivity
Benefits We currently offer the following benefits:
- 100% healthcare coverage for you and your family
- Access to 401k to help save for the future
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Fully remote work environment
- Company-owned laptop + home office equipment
- Annual in-person team retreats
- 3 weeks of vacation in the first year and an unlimited vacation policy after year 1 to help recharge
Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.
