Customer Solutions Engineer - Military veterans preferred

Censys knows the internet and cloud better than anyone else. Attack Surface Management provides customers with an attacker-centric view of all externally facing internet and cloud to extend visibility, prioritize, and remediate the most critical risk exposures that will actually lead to a breach. Our daily IPv4 scans and the worlds largest SSL/TLS Certificate database enables customers with the most accurate and continuously updated attack surfaces. Enterprise security teams leverage Censys to keep pace with the speed of the business and gain an advantage on the rapidly evolving cyber-attack threats.
We are a rapidly growing cyber security startup based in Ann Arbor, Michigan with a 100% fully remote team. Our innovation is fueled by the teams global perspectives and diverse backgrounds. We welcome healthy debate, constructive conversations, and outside-the-box thinking to ensure we are moving fast, learning things, and iterating quickly.
Role Summary:
Were looking for a

Customer Solutions Engineer

who can technically assist and enable our customers. As a CSE, youll be a product expert, who loves solving problems and is customer-service oriented. In this role, youll be responsible for working with customers across a variety of industries and a variety of tools to better understand their workflows.Youll serve as a coach and trusted advisor during the training, implementation, and adoption phases of the customer lifecycle.
As the ideal candidate, you have both a technical and consulting services background that enables you to quickly assess and offer value to Cesnyss customers. Were looking for someone who is curious, loves to learn, empathizes with the security practitioner, and who is excited by a fast-paced startup environment. This role has a requirement to be located in Eastern or Central time zones in the US.
What youll do:
You will partner closely with the entire Customer Experience organization to provide a world class customer experience.
As a technical advisor you will provide customers with best practices to maximize usage of the Censys Attack Surface Management Platform and Censys Search products.
You will work to reduce time to value for the customers by guiding operational workflows for the customers.
You will help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now, and more.
You will serve as a customer advocate in influencing product roadmap and improvements.
As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise.
What youll bring:
Excellent communication and organizational skills
Basic knowledge of security tooling, cloud providers, and the information security industry
Basic knowledge of common network protocols: https, ssh, smtp, ftp, smb, rdp, etc
Basic understanding of SSL/TLS and certificates
Excellent troubleshooting skills
2+ years of experience in a technical, customer facing role
A resourceful, figure-it-out and we-can-do-this attitude
Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
A burning desire to work with really great customers and build easy to use applications and integrations
Skills that set you apart:
Follow security news and events that affect the industry
Experience programming in a language like Go or Python, for example
Our target salary range for this role is between $73,000 USD and $120,000 USD + bonus eligibility and equity.
We are located in Ann Arbor, Michigan, however we are open to hiring this position remote, so long as you are located in Eastern or Central time zone. You will also have travel opportunities to meet customers and connect with colleagues.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they feel they meet every qualification. At Censys we are dedicated to building a diverse, inclusive, and authentic workplace - so if you're excited about this role but your past experience doesn't align perfectly with every listed requirement in the job description, we encourage you to apply anyways. You may be exactly who we need to fill this role or others!
We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer.

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