Warehouse Associate - Outbound - Full Time - Military veterans preferred

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts" and we specialize in replacement parts for European vehicles.

FCP Euro was recognized in 2011, 2012, 2016, 2017, and 2018 by Inc. Magazine as one of the top 5,000 fastest growing private companies in the United States. Customer service is deeply rooted in our core values.

FCP Euro is both a customer and technology company and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do and we are always looking for ways to grow, learn, and improve.

**Join Our Team**

At FCP Euro we are always looking for talented, bright, experienced, and passionate people to join our team. If you have a desire to be involved in a fast-paced, progressive eCommerce company that focuses its efforts on developing a strong culture and customer service, then FCP Euro is the perfect place for you.

We invite you to contact us, tell us a little about yourself, your experiences, education, and motivations. Come be a part of our team and work alongside from some of the most talented professionals this industry has to offer. We look forward to welcoming you and expanding our FCP Euro team with new and diverse talent.

**Our Values**

**People Before Profits**

We will always meet or exceed customers' expectations, even if theyre not the companys expectations. If we havent worked with a customer before, we treat them as if we have for years.

**Serve Before You Sell**

We build long-lasting relationships with our customers, becoming familiar with their needs in order to best serve them for years to come.

**Teachers Before Titles**

We view training and supporting our development as a step in providing the tools necessary to be successful.

**Expose issues & Debate Solutions**

We will always dig for problems even where we dont think there are any in order to make ourselves and our company better.

**Continuous Improvement**

We constantly commit ourselves to improving our skills and every aspect of our company.

**Simplicity Over Complexity**

We foster simplicity in everything we do using complexity intentionally as a tool, never an excuse.

**Our Benefits**

At FCP Euro, we offer our employees a wide range of benefit options to support their individual and family needs.

Location: Milford, CTDepartment: Customer ExperienceType: Full TimeMin. Experience: Mid Level Type: Full TimeMin. Experience: Experienced Location: Milford, CTDepartment: Customer ExperienceType: Full TimeMin. Experience: Mid Level **About FCP Euro**

Since 1986, FCP Euro has become the leading online store for OE, OEM, and Genuine replacement parts for European cars. Check out our website at if you havent already done so.

Because of unprecedented growth and an incredibly enthusiastic community, were expanding our company, and we are growing fast! With the right people, were convinced the next few years will be an incredible period of growth and excitement. To meet this challenge, were looking for new team members.

We first look for chemistry, ambition, and compatibility, then we focus on the appropriate skills for each position. Here at FCP Euro, our culture is key!

Right now, were in one of the most exciting phases in our history. Youre going to sense urgency and energy when you become part of the FCP Euro family. Everyone has an opportunity to grow with us, especially people who show entrepreneurial spirit, ambition, and brilliance.

**Job Summary**

Customer Service is at the heart of FCP Euro. It's been a part of our core values since day one and we continue to live and breathe it every day. As a Customer Service Associate, you will be responsible for researching answers and responding to customer inquiries while upholding our industry-leading standard of service.

**Responsibilities and Duties**

* Fielding and responding to customer inquiries via phone, email, live chat, and through internal ticketing system

* Assisting customers with new orders and/or refunds, processing UPS claims, and working with Fulfillment on vendor related matters

* Adhering to and passing audits on the "FCPEURO" Framework

* Meeting and exceeding all departmental KPIs

* Consistently delivering a "WOW" factor above and beyond customer expectations

* Documenting and administrating duties

* Clearing tickets and inquiries over the weekend and within 24 hours of being assigned

**Qualifications and Skills**

* Minimum of 3 years prior experience in a customer service role, required duties and responsibilities including servicing customers via telephone, email, and face-to-face interactions

* Experience in a call center environment is highly desired

* Automotive parts knowledge preferred

* Experience performing in an environment where KPIs are tracked

* Position requires proficiency in typing, data entry, and basic math skills

* College education or automotive education preferred, automotive enthusiast, preferred

* Proficiency in computer applications such as Word, Excel, Gmail required, Google Docs preferred

* Strong oral and written communication skills including utilizing proper email etiquette

* Commitment to company values, morals, and ethics

* Ability to control multiple priorities and projects in a fast-paced environment, including simultaneously managing phone calls, email, live chat, and face-to-face communications

* Effective attention to detail and a high degree of accuracy

* Ability to work independently as well as within a team dynamic, building effective relationships that motivate, encourage, and support team members across the organization

* Ability to give and receive constructive feedback, identify and address problems, and offer solutions

**Benefits and Perks**

* Medical, Dental, Vision

* Life, Disability, Critical Illness, Accident

* PTO (Paid Time Off)

* 401k with Company Match

* Exclusive Discount Offerings

**No phone calls or agency referrals, please.**

*FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law*

Type: Full TimeMin. Experience: Experienced Location: Milford, CTDepartment: Distribution CenterType: Part TimeMin. Experience: Entry Level **About FCP Euro**

Since 1986, FCP Euro has become the leading online store for OE, OEM, and Genuine replacement parts for European cars. Check out our website at www.fcpeuro.com if you havent already done so.

Because of unprecedented growth and an incredibly enthusiastic community, were expanding our company, and we are growing fast! With the right people, were convinced the next few years will be an incredible period of growth and excitement. To meet this challenge, were looking for new team members.

We first look for chemistry, ambition, and compatibility, then we focus on the appropriate skills for each position. Here at FCP Euro our culture is key!

Right now, were in one of the most exciting phases in our history. Youre going to sense urgency and energy when you become part of the FCP Euro family. Everyone has an opportunity to grow with us, especially people who show entrepreneurial spirit, ambition, and brilliance.

**Job Summary**

The DC Associate at FCP Euro is responsible for performing all basic Distribution Center functions at the required pace as well as meeting all operational expectations and timelines. Responsibilities include but are not limited to customer order