JOB TITLE TRANSITION OF CARE COACH
Candidates must live in SAN DIEGO COUNTY in the state of California for consideration.
TOC Coaches will work in remote and field settings our Medicaid Population. Excellent computer skills and attention to detail are very important to multitask between systems, talk with members on the phone, and enter accurate contact notes. This is a fast-paced position and productivity is important. Excellent skillset working with EMR's and Microsoft Office.
Currently the team is working 100% REMOTE.
Travel may be required in the future to do member visits in the surrounding areas. Travel will be within a 1- 2 hour radius in the county that you live in. A clean DMV driving record, proof of auto insurance, and reliable transportation is required. Must be able to do your own driving. Please consider this requirement before you apply to this role.
Home office with internet connectivity of high speed required. You must provide your own home office including desk and chair.
Schedule: Monday thru Friday 8:30AM to 5:30PM Pacific.
BILINGUAL SPANISH nice to have but not required. ECM experience very helpful.
JOB DESCRIPTION
Job Summary
Molina Healthcare Services (HCS) works with members, providers, and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential. HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
KNOWLEDGE/SKILLS/ABILITIES
- Follows member throughout a 30-day program that starts at hospital admission and continues its oversight through transitions from the acute setting to all other settings, including nursing facility placement and private home, with the goal of reduced readmissions.
- Ensures safe and appropriate transitions by collaborating with the hospital discharge planner, as well as collaborating as needed or at the request of the member with hospitalists, outpatient providers, facility staff, and family/support network.
- Ensures member transitions to a setting with adequate caregiving and functional support, as well as medical and medication oversight as required. Works with participating ancillary providers (LTSS/HCSS, DME), public agencies or other identified service providers to make sure necessary services and equipment are in place for a safe transition.
- Conducts face-to-face visits of all members while in the hospital; home visits of high-risk members post discharge.
- 40-50% local travel required.
- Coordinates care and reassesses member's needs using the 2-day, 7-day and 14-day post-discharge timeline recommended by the Coleman Care Transitions Model.
- Educates and supports member focusing on seven primary areas (ToC Pillars): medication management, use of personal health record, follow up care, signs and symptoms of worsening condition, nutrition, functional needs and or Home and Community-based Services, and advance directives.
- Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts.
- Assesses for barriers to care, provides care coordination and assistance to member to address concerns.
- Facilitates interdisciplinary care team meetings and informal ICT collaboration.
- ToC Coaches in Behavioral Health and Social Science fields may provide consultation, resources and recommendations to peers as needed.
JOB QUALIFICATIONS
Required Education
Any of the following:
- Completion of an accredited Licensed Vocational Nurse (LVN)
- Licensed Practical Nurse (LPN) Program
- Bachelor's or master’s degree in a social science, psychology, gerontology, public health or social work.
Required Experience
- 1-3 years in case management, disease management, managed care or medical or behavioral health settings.
- Knowledge of or experience using the Care Transitions Intervention or similar model; background in discharge planning and/or home health.
Required License, Certification, Association
- If required by applicable State, an LVN/LPN license in good standing.
- Otherwise, If licensed, license must be active, unrestricted and in good standing.
- Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.
Preferred Experience
3-5 years in case management, disease management, managed care or medical or behavioral health settings.
Preferred License, Certification, Association
Any of the following:
- Transitions of Care Sub-Specialty Certification
- Licensed Clinical Social Worker (LCSW)
- Advanced Practice Social Worker (APSW)
- Certified Case Manager (CCM)
- Certified in Health Education and Promotion (CHEP)
- Licensed Professional Counselor (LPC/LPCC)
- Respiratory Therapist
- Licensed Marriage and Family Therapist (LMFT)
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.6 - $46.81 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
