Community Concierge, Manager On Duty - Military veterans preferred

Make A Difference in Your Community - Part Time Community Concierge, Manager on Duty opportunities at Irving Park YMCA!The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support - individuals like you!The Community Concierge, Manager on Duty will support the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.Pay range is $16.00-$18.00 per hour and opportunities to grow within the organizationOur staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:Do meaningful work and contribute to the advancement of the YMCA vision by meeting the needs of the people in our communitiesComplimentary Family YMCA membership and an employee discount on select programsCareer advancement opportunities - grow your career at the Y!Scope and ResponsibilityServe as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administrationGreet community members and guests and make them feel welcome and engagedMonitor Community Hub for safety and service interventions and serve as first responder for emergency situationsAnswer phones and email inquiriesActively manage customer transactions and resolve opportunities and address concernsSupport facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolutionAnticipate individuals needs in order to accommodate them and provide an exceptional customer experienceMaintain inventory of supplies and order new stock, as neededRequirementsAt least 18 years of ageEarned high school diploma or GEDAbility to work flexible hours, weekends, and/or holidays, as neededTop-notch verbal, written, and interpersonal communication skillsBilingual, English/Spanish highly preferredChild Abuse Prevention - Support the YMCA's commitment to child abuse prevention by:Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisorFollowing all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of childrenReporting any suspicious behavior and violation of policy and procedures to your supervisorCompleting all child abuse prevention training as required