Position: I nbound Residential Sales Representative
Who we are:
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
P osition Overview:
The position will consult with customers, assess needs, recommend Mediacom products/services, overcome objections and close the sale. Accurate data entry is required within multiple software applications and follow-up required to ensure order completion. As the first impression to Mediacom, demonstration of quality customer care skills must be present within the conversation at all times.
Company Benefits:
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
- Paid on the job training and opportunity to promote!
- Company Provided Equipment!
- Hybrid schedule! The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Monthly commission potential!
- Shift differential pay increase for evening shifts!
- Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
- Education Enrichment up to $5,000 per year for qualified employees!
- Employee Wellness Program!
Position Responsibilities: - Proactively educates customers on ALL Mediacom products and any ancillary products in order to sell complete packages and bundles as well as upgrades existing services.
- Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls.
- Understands and promotes all current marketing campaigns with the goal of system net gain.
- Builds customer loyalty by his or her ability to effectively differentiate Mediacom products from those of our competitors, and communicate those differences effectively.
- Must consistently maintain all minimum sales sell-in rates, quality scores, and other performance standards set for the department.
- Must consistently maintain established quota standards for each product line as defined by the needs of the company. Quota standards will flex with seasonal factors and/or business needs.
- Accurately uses multiple computer applications to process work orders and obtain customer information.
- Enters orders accurately and efficiently and schedules installation appointments using computerized customer billing system.
- Understands that GREAT customer service is inherent to being a GREAT Mediacom Sales rep
- Performs multiple tasks simultaneously while on the phone with customers.
- Maintains professional and respectful conduct when interacting with customers and co-workers.
- Follows all Mediacom Communications policies and procedures.
- Performs other duties as assigned.
Position Requirements: - High School Diploma or GED required. Associate's degree in Sales, Marketing or related field is a plus.
- At least 1 year recent, relevant, consultative sales experience or the equivalent is a plus.
- Previous telecommunications industry or recurring revenue product experience is a plus.
- Comfortable working in a base plus commission environment.
- Successful candidates possess strong interpersonal and communications skills,
- Ability to actively listen, communicate clearly, concisely and assure customer understanding.
- Ability to retain detailed, or important, information and/or instruction.
- Must enjoy creative problem solving and be sales oriented.
- Ability to work in a highly competitive environment, handle sales rejection and maintain mental focus.
- Ability to perform standard mathematical calculations.
- Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
- Must be PC and Windows literate; have the ability to multi-task efficiently and effectively, and possess effective keyboarding ability.
- May be required to work various schedules and shifts to accommodate call volume and special projects.
- May be required to work overtime on an as needed basis.
- Ability to read and interpret documents such as procedure manuals.
Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
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