2024-04-13
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Cleveland
Ohio
44101
United States
Location Cleveland, OH
Our manufacturing client is looking to fill the role of Customer Service / Sales Support Assistant.
This individual must have strong experience in a customer service/Sales support role.
Previous experience working in a manufacturing office environment is a plus. **Essential Duties and Responsibilities:**
? Support our customers and distributors in the Americas.
? Build and maintain company-customer relationships.
? Support the internal and external sales team with assisting in marketing, calls, and research.
? Maintain stock of in house printed sales brochures and keep files updated/replenished.
? Assist with UV System inquiries, presenting proposals to customers via email, negotiating pricing
and effectively differentiating product offerings.
? Periodically visit customers and participate in trade show setup and exhibitions-Maximum travel
15%.
? Answering incoming calls and directing to the appropriate persons.
? Process spares orders and quotations. Process all aspects of incoming and outgoing orders.
? Track orders/back orders as needed and notify customers of any delay/updates concerning their
orders.
? Email daily invoices, scanning, sorting mail incoming/outgoing.
? Maintain and update the Company database as needed.
? Provide excellent Customer Service to our customers at all points of the business cycle.
? Work collectively with internal departments (such as Service, Sales, Accounts) to resolve
customer inquiries and issues and setting up new customer accounts.
? Ability to act as backup support to the order processing team/warehouse team when necessary,
by pulling, packing, and shipping customer orders within the same day of receipt **Required Education and Experience:**
? High school or equivalent required Associates degree preferred.
? Minimum 4 years experience in a Customer Service/Sales Support role.
? Ability to effectively communicate, problem solve, and multi-task.
? Quick learner and able to decipher complex information.
? Must be able to work with all levels of employees.
? Must have excellent interpersonal written and verbal communication and organizational skills.
? Highly motivated, goal oriented and have a strong work ethic.
? Ability to function successfully with minimal supervision. ? Can adapt to our innovative products and processes.
? Understand international and domestic shipping methods and terms both domestic and
international.
? Proficiency in all Microsoft Office Products.
