Customer Service Planner
- Military veterans preferred
2024-04-12 AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Sunbury-on-thames United Kingdom
What you will do
The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.
What we offer
Competitive salary
25 days holidays + Bank Holidays and sick pay
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
Extensive product and on the job/cross training opportunities with outstanding resources available
Encouraging and collaborative team environment
Career development through various career ladders including Customer Service
Dedication to safety through our Zero Harm policy
Access to business resource groups
Training on our company values
How you will do it
Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work
Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times
Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer
Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
