Sales Assistant - Military veterans preferred

Location:

Sales Assistant in Houston, TX at National General Insurance **Location:**

**Experience:**

Not Specified **Job Description**

**Job Summary:**

This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

**Key Responsibilities:**

* Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations

* Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed

* Project Management: To initiate, execute, communicate and document projects as needed

* May act as a liaison to other departments where follow-up will be required to meet customers needs

* Assists in identifying process improvement opportunities

* Engages, inspires, educates and mentors, new hires and incumbents

* Collaborates with other areas to identify, analyze, and improve processes

* Inputs and tracks into the appropriate databases

**Supervisory Responsibilities:**

This job does not have supervisory duties

**Preferred Qualifications:**

Education and Experience

* High school diploma or equivalent experience

* 0-3 years of customer service experience, preferred call center experience

* 0-3 years insurance industry experience preferred

Certificates, Licenses, Registrations

* May require a Property and Casualty license, based on business unit requirements

* May require passing the SIE exam and obtain the Series 6 and 63 licenses

Functional Skills

* Advanced product knowledge and insurance regulations knowledge

* Excellent working knowledge of Allstates systems required to perform the role

* Ability to sell and service policies (based on requirements of the department)

* Ability to diffuse customers and agents

* Excellent working knowledge of billing concepts and Allstates billing systems

* Effective oral and written communication skills

* Intermediate problem-solving skills

* Ability to adjust schedule according to business need

National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

**Job Requirements**

**About National General Holdings:**

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

Paid Training

Medical, Dental, Vision benefits

Wellness Programs

Life and Short/Long Term Disability Insurance

401k w/ Company Match

Company Paid Holidays & Generous Time-off policy

Employee Discount Program

Career Advancement and Development Opportunities

On-site Healthcare Clinic (Winston-Salem and Cleveland offices)

On-site Fitness Center (Cleveland and Dallas offices)

Subsidized parking (Cleveland office)

*National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.*

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.