Bartender- El Capitan Hotel - Military veterans preferred

**Bartender- El Capitan Hotel**

Joie de Vivre El Capitan Hotel CA - Merced Bars/Restaurants/Outlets Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis Req ID: MER000237 Share Bartender- El Capitan Hotel via Email **Summary**

Our bartenders dont just make drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests evolving needs. They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done. Bartenders will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the organization and in the community, to anticipate and deliver on our guests needs. They should be passionate about the guest service experience, but also have an eye for detail from the money that moves through their hands, to the information they provide to guests, to the quality of their drinks.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

**Qualifications**

**Responsibilities**

* Upholds the values of our company and has a high standard for service

* Prepares drinks for the guests and servers following standard recipes for cocktails and specialty drinks and practicing prudent portion control.

* Greeting guests as soon as they enter the bar area with a warm and friendly smile and serving their needs appropriately.

* Provides guests a fun and high-energy environment with the best possible dining experience, while maintaining a professional distance.

* Upholds high service standards of the business.

* Maintains proper and adequate set-up of the bar on a daily basis including requisitioning and stocking liquor, beer, wine, juices, soft drinks, garnishments, condiments and glassware.

* Opens and closes bar according to standard operating procedures.

* Describes wines, beers and spirits served and make recommendations as requested. Upsells food and beverage items to maximize profitability.

* Works with guests to accommodate special requests and dietary needs.

* Handles cash, charge, and credit card transactions accurately and in accordance with company policies and procedures.

* Balances the bank at end of each shift and calculates tip outs.

* Follows all standard food handling, sanitation, TIPS and health department guidelines.

* Knowledge of the entire menu is a must.

**Secondary Responsibilities**

* Maintains the cleanliness of the bar area by disposing of all waste, clearing and cleaning all glassware, and wiping down bar.

* Ensures that minors and intoxicated persons are not served alcoholic beverages. TIPS certification required

* Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior

* Provides opening and closing inventory of spirits.

* Fills out requisitions and all necessary paperwork throughout each shift. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.

* Resolves guest complaints within scope of authority; otherwise refers the matter to management.

* Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

**Qualifications**

* Two years bartending experience, preferably in a hotel or restaurant environment.

* Possess a strong knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.

* Maintains extensive knowledge of all menu and bar items.

* Must have extensive knowledge of wine, beer, liquors, waters and drink preparation.

* Requires ability to serve needs of guests through verbal face-to-face interactions.

* Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.

* Must demonstrate positive attitude and professional demeanor.

* Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.

* Completes required training as scheduled.

* Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.

* Requires ability to learn and use telephone and POS computer systems used at the hotel.

* Strong attention to detail and the ability to handle multiple tasks.

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

* Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.

* Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.

* Work schedules will include working on holidays, weekends and alternate shifts.

* Must be at least 21 years of age to serve alcoholic beverages.

* Must complete TIPS (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment.

* Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.

* Must know all applicable health standards.

* Knowledge of federal, state and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons.

**Special Skills & Abilities/Mental and Physical Demands:**

* While performing the duties of the job the team member regularly stands and walks for sustained periods of time.

* Works at a quick pace, maneuvering between activities occurring simultaneously.

* The team member frequently grasps objects such as liquor bottles and glassware.

* The team member frequently feels the temperature of objects such as extremely hot glassware and plateware.

* The team member regularly reaches by extending hand(s) and arm(s) in any direction while serving and performing other essential functions of the job.

* The team member occasionally stoops, kneels and crouches when stocking bars and coolers.

* The team member occasionally pushes and pulls carts and furniture.

* Lifting is regularly required to prepare serving areas, stock and restock bar, and serve food and beverages.

* Exerts up to 50 pounds of force occasion ally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move items such as liquor bottles, cases of beer, kegs, plateware and glassware.

* The team member is required to have close visual acuity to perform the job such as detecting glassware that does not meet cleanliness standards, reading liquor labels, using the POS system, reading state issued identification cards, and assuring accurate pours.