Sales Support Specialist - Military veterans preferred

Sales Support Specialist

Location US-Remote ID 2024-1225 Category Customer Care/Customer Service Position Type Full-Time Work Model Remote (Non-Local)

Company Overview

Verathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. Two areas where Verathon has significantly impacted patient care, and become the market leader in each, are bladder volume measurement and airway management. The company's BladderScan portable ultrasound and GlideScope video laryngoscopy & bronchoscopy systems effectively address unmet needs for healthcare providers and meaningfully raise the standard of care for patients. Verathon, a subsidiary of Roper Technologies, is headquartered in Bothell, Washington, USA and has international subsidiaries in Canada, Europe and Asia Pacific. For more information, please visit www.verathon.com.

Overview

Verathon is looking for a Sales Support Specialist to become the newest member of our Customer Care Team. The Sales Support Specialist is responsible for professionally handling incoming requests from the Field Sales Teams including orders and evaluation and demonstration equipment requests.

This role is 100% remote*, based out of our Headquarters in Bothell, WA. You must be available to work shifts during our Support Center hours of Monday - Friday, 7:30 am - 4 pm, Pacific Time with overtime required Month-End, Quarter-End and Year-End.

*This role is open to remote candidates from all U.S. states with the exception of AK, DE, ND, VT, and WY.

Responsibilities

Ensure that all tasks are performed, and issues are resolved both promptly and thoroughly
• Provide total customer care by promoting and maintaining positive customer relations
• Processing of orders in accordance with established SLAs
• Ability to provide back up support for some duties of Inbound Customer Care and International Sales Support positions as needed
• Maintain logs, records, and files manually and electronically
• Research customer's accounts receivable issues and assist in resolution
• Other ad hoc duties as needed.

Qualifications

• Associate degree or equivalent experience is required
• Requires three years of direct customer service experience and a proven desire and ability to serve customers successfully.
• Experience with receiving and making calls in a call center or high-volume office environment
• Ability to perform and thrive in a continual learning environment
• Ability to learn and understand FDA and HIPAA regulations to ensure compliance where needed
• Intermediate understanding of Windows Operating System, web-based software products, and wireless technology
• Experience with basic accounting principles
• Prior experience in solving customer and work-related problems
• Excellent verbal and written English skills with ability to type accurately and proficiently
• Work independently or as a team member with reliable on-time and consistent attendance
• Knowledge of customer service databases

Salary range - $19.00 - $26.28 per hour (Compensation will vary based on skills, experience and location. If this position is filled outside the Seattle WA metro area, this salary range will vary depending on the specific hiring location.)

Full-time non-sales employees are eligible for Verathon's annual bonus plan based on company and individual performance.

Verathon provides a competitive benefits package including medical, dental, vision, basic life insurance, paid holidays, paid time off and a 401(k) matching plan. For more information, please visit our complete Benefits Summary at https://www.verathon.com/US-HQ-Employee-Benefits-Summary.

EEO

Verathon is an equal opportunity employer and strongly supports diversity in the workplace. We believe that diverse ideas, opinions and perspectives will build a strong foundation for success. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Verathon will be based on merit, qualifications, and abilities. Verathon does not discriminate in employment opportunities or practices on the basis of race, color, religion, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.