2024-04-15
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Seattle
Washington
98127
United States
Customer Solutions Engineer
Remote (Seattle or Washington D.C. Metro Area)
The opportunity:
We are looking for a Customer Solutions Engineer to work with ForAllSecure’s strategic partners, prospects and customers. You will be responsible for pre-sales technical support for partners, customers and prospects in a professional manner. Responsibilities include conducting technical presentations, handling technical relationships, escalations and managing evaluations. As necessary this position may be called upon to assist in performing on-site client work and provide technical leadership.
What you will do:
Provide technical support to partners and customers during pilots in a professional manner.
Conduct product demonstrations and address technical and architectural issues
Ensure products functions according to specifications and customer use scenario
Understand customer goals and challenges, map solutions to customer needs.
Provide on-going pre-sales technical support to well-qualified partners and customers including training, evaluation management and best practices consulting.
Communicate product feedback, new requirements, and competitive intelligence from the field to product management/engineering.
Lead customer engagement and community evangelism programs, present and speak at conferences, seminars and webinars.
Provide technical guidance including verbal and written response to inquiries concerning products, usage, and best practices.
Ensure regional partners knowledge is current regarding new product releases, new product features, delivery schedules and competitor offerings.
Maintain strong technical and consultative relationships with partners and strategic customers.
Provide customization and integration services as required.
Travel as required.
You are someone who:
Ability to understand pertinent technical questions related to products and applications
Excellent written, verbal and presentation skills
Read, interpret and perform software development activities in C/C++.
Excellent knowledge of software development processes and tools using C/C++, Java would be a plus.
Administration and programming level experience with Linux is a must
Experience with continuous integration, DevOps automation tools, Container orchestration platforms such as Kubernetes.
Who we are:
Our
hunger
for success drives our actions. We have
respect
for all, respect that people will have different opinions, and strive to mitigate unconscious bias. We commit to being responsible, transparent, and
accountable
in our actions to our customers and each other. We have a
growth mindset , believe challenges can be opportunities, and ask what we can do 10% better each time.
We believe in a world where autonomous application security allows us to move faster and beat attackers. We do not believe the status quo is working, as companies are developing software much faster than they can manually secure it. We developed an autonomous appsec AI engine called Mayhem, which automatically tests and finds new zero-day exploitable vulnerabilities before attackers. Mayhem was battle tested in and won the DARPA (Defense Advanced Research Project Agency) Cyber Grand Challenge, and exhibited at the US Smithsonian Museum. ForAllSecure is bringing Mayhem to the world as an enterprise sales technology.
ForAllSecure’s customers include Roblox, Cloudflare, Motional, US CyberCommand, where applications range from securing online platforms used by millions to critical mission safety systems. Fortune 1000 companies in aerospace, automotive, and high-tech partner with ForAllSecure for scalable, advanced security testing that keeps pace with increasing development speeds and deployment frequencies. Other awards include the 2021 SINET 16, 2021 Global Infosec Award, and the MIT Technology Review as one of the 50 Smartest Companies. We are backed by NEA and KDI, having just raised our Series B funding.
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