LEASING AMBASSADOR
WHY WORK FOR ELME COMMUNITIES?
Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey.If this resonates with you, you might be a great addition to our growing team.
When you join our Leasing and Resident Experience team as a Leasing Ambassador, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is essential for progression on our leadership development career path.
PRIMARY RESPONSIBILITIES:
Trust Builder and Ambassador of Exceptional Resident Experiences
- Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
- Discover, engage, and advance each prospect at every stage in the customer journey with the goal of generating new leases and/or renewing existing leases.
- Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
- Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
- Diligently leverage phone, email, and online chat to effectively manage sales leads and convert inquiries into community tours.
- Be a community and neighborhood expert and proudly communicate the benefits and differentiators of leasing at your community.
- Champion Company values and operations standards.
- Demonstrate your learning agility by owning your path to professional development and advancement.
- Keep meticulous customer records by consistently documenting activity in the Company CRM system (Yardi).
OUR IDEAL TEAM MEMBER:- Has a passion for people and community. We welcome everyone!
- Has a college degree or applicable lived experience.
- Enjoys a flexible schedule that includes working weekends.
- Takes pride in their exceptional and responsible communication and marketing skills: written, verbal, social media.
- Digitally proficient to include Excel, Word, PPT.
- Is experienced with CRM systems and/or industry specific management software, such as Yardi.
- Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
- Demonstrates resilience and commitment to deliver and be accountable for results.
- Believes in the value of teamwork, understanding that we finish stronger together.
HEALTH AND WELLNESS: We are committed to the mental, physical and financial health and wellness of every Elme Communities team member. Every employee is afforded competitive compensation and benefits with equitable access to growth and development!We respect the importance of healthy work-life integration. Our generous paid time off policy gives you the flexibility to recharge when you need it.
Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
