Systems Specialist Lead - Military veterans preferred

The Systems Specialist Lead will perform systems analysis of these systems. Supports the installation of computer operating systems, application software, and computer hardware and provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems and Windows environment and OS.  Analyzes and supports technical documentation detailing installation procedures. Supports the overall integration of all system peripherals so that they can operate correctly within a predefined environment.  Manages the overall installation and maintenance of CHCS/AHLTA hardware and software on a daily basis. Monitors overall system performance. Oversees daily operations of system at the customer site to ensure system availability. Troubleshoot hardware and application software and load new software releases and software maintenance updates at the customer site.  Logs trouble calls with the Defense Health Global Support Center (DHAGSC) with required follow-up until problem resolution. Maintains a site log of trouble tickets and accumulates data for effective problem resolution statistics. Performs CHCS/AHLTA system security checks on a routine basis. Interfaces with customer and is responsible for technical communication with management/other sites.

Types of Tasks to Perform:

• Site Administration Tasks to include AHLTA/CHCS, DII System administration, scheduled backups 

• Support System Upgrades CHCS/AHLTA (Hardware / Software / Firmware)

• Manage CHCS/AHLTA Site Level System Availability

• Assist System Engineering with monitoring  System Performance  and Management of identified  bottlenecks 

• Assist Software Engineering / TIER III with resolution of data integrity issues.

• Install SDD- approved software (change packages, special software, quick fixes, IAVA patches) 

• Maintain MHS approved interfaces between SDD IT Systems (CHCS/AHLTA) in coordination with primary vendor

• Provide onsite support for testing, evaluation and implementation of new SDD- approved IT systems and system enhancements

• Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates)

• Plan, coordinate, and participate in major system events 

• Perform technical escalation

• Support special projects pertaining to CHCS/AHLTA

• Other Duties as assigned supporting CHCS/AHLTA

Required Education and Experience:

• BS Degree or Equivalent Experience and less than two years of relevant experience

• Must be able to obtain and maintain an ADP II Clearance

• Must Possess current Comptia Security+ Certification to be considered for this position

• Must meet DOCPER, in country requirements