Needing Help? 



 How do I change my name, password, email, or other account details?

  • All of these functions can be located under the “My Account” tab on the upper right hand side of the screen after log in.
  • If you cannot remember your login information, a “Forgot Password?” link is provided on the sign in page.
  • If you cannot remember the email you provided upon signup, please reach out to help@militaryhire.com for additional assistance

How do I make the most of my ResumeScouts?

  • Use filters to broaden and/or narrow your search
  • Set up a few with different search parameters until you find the the perfect search for you. Matching results are emailed out daily.
  • Use Command or Control + F to open the “find” function. This will allow you to quickly skim for matching keywords or phrases

Why should I upgrade my subscription?

  • Do you need more job postings? Want to add more Employer seats? Upgrading is a great option if you feel you need a little more hiring options

How do I upgrade my subscription?

  • The company admin is the only account that is able to initiate an upgrade.
  • This will apply to all Employer seats that are tied to the admin account.
  • This can be found under the “My Account” tab in the upper right hand corner after login.
  • Choose the “Manage Account” option on the bottom of the side menu on the left.
  • The Upgrade option is available in the “My Account” box on the left hand side of the screen.

How do I cancel my account?

  • Only the company admin is able to cancel a MilitaryHire account subscription.
  • This will apply to all the Employer seats tied to the admin.
  • This can be found under the “My Account” tab in the upper right hand corner after login.
  • Choose the “Manage Account” option on the bottom of the side menu on the left.
  • The Cancel option can be found in the “My Account” box on the left hand side of the screen.
  • This will turn off the auto renew for feature for future billing cycles.
  • Your account will automatically close once you have reached the end of your subscription duration.

My account was not approved, am I still charged?

  • Credit cards are only changed once the account has been approved.
  • If the account was not approved, no funds will be removed from the bank account.

Can I get a refund?

I have additional months paid, but unused, can I get reimbursed?

  • Please see our Terms of Service.
  • We do not offer refunds for any prepaid, unused time on MilitaryHire.

OFCCP Compliance

The Rule

The Office of Federal Contract Compliance Programs (OFCCP) has issued a rule regarding “internet applicants.” This rule applies to contractors and subcontractors of the U.S. Government. MilitaryHire will provide new features as a part of our website to assist you in complying with the OFCCP rule.


MilitaryHire Compliance Features

The following features will be added to MilitaryHire.com. Note: these features will only be enabled for accounts that request OFCCP compliance.

  • MilitaryHire.com will solicit gender and ethnicity information from job seekers when they register.
  • MilitaryHire will capture the following information for each OFCCP compliant search:
    • A requisition number for the position for which the search was made.
    • The date of the search.
    • The search criteria used.
    • The resumes that were returned as results for the search.
  • MilitaryHire will capture the resume, gender, and ethnicity for all job seekers who apply for an OFCCP compliant job posting.
  • All captured data will be stored for a minimum of two years. This data will be made available to you in the event of an audit.


Does OFCCP Compliance apply to me?

The rule applies to contractors and subcontractors of the U.S. Government. If your company does business with the federal government, your legal and human resources departments should review the rule to determine your obligations.


How do I sign up?

Contact help@militaryhire.com and let us know you want OFCCP compliance enabled for your account. There is a set up fee for three star customers. Set up is complimentary for four and five star customers.


What else do I need to do to be compliant?

Each time you search for resumes on MilitaryHire, you will be prompted to enter an “OFCCP Requisition Number.” This number must match the job requisition number in your company’s human resources computer system for which the resume search is conducted.

You must also provide an “OFCCP Requisition Number” for each ResumeScout you currently have active. To do so, go to My Resume Scouts and edit each scout to enter the proper requisition number. Remember to keep the scouts up to date with the correct requisition numbers as jobs are filled and new positions opened.

You must retain the records of your job openings for two years. The OFCCP Requisition Number you enter on MilitaryHire must match the requisition number of a job opening in your system. In the event of an audit, you will use the numbers entered when searching MilitaryHire.com to match searches with the job openings the searches were associated with.

Please keep in mind that responsibility for OFCCP compliance rests with your company. MilitaryHire can assist with some aspects of compliance, but we cannot replace a thorough plan developed by your company in consultation with legal experts. There are aspects of compliance that do not involve our systems at all and must be addressed by your human resources and legal departments.

How can I tell whether my account is already OFCCP enabled?

Log in to the Command Post->My Account Activity and look for the “OFCCP COMPLIANCE” indicator as shown in the example below. If your indicator says “on,” your account is enabled for OFCCP compliance. The MilitaryHire OFCCP compliance features listed above are enabled for your account. If your indicator says “off,” your account is not enabled with the OFCCP compliance features.


How do I access the data in the event of an audit?

In the event of an OFCCP Compliance audit by the Department of Labor, contact MilitaryHire at help@militaryhire.com. Your data will be available one to two weeks after the request is submitted. There will be a data retrieval fee of $250. MilitaryHire will require verification of a government audit before providing any data.