Needing Help? 

• Weekly Training is available every week. To register, please click here
• MilitaryHire’s Help Desk is available from 9am – 4pm EST Monday through Fridays at 800-585-3690 ext. 400
• For technical assistance or customer support, Customer Success can be reached via email at help@militaryhire.com or 1-800-585-3690 extension 400
  

FAQ

 How do I change my name, password, email, or other account details?

• All of these functions can be located under the “My Account” tab on the upper right hand side of the screen after log in.
• If you cannot remember your login information, a “Forgot Password?” link is provided on the sign in page.
• If you cannot remember the email you provided upon signup, please reach out to help@militaryhire.com for additional assistance

How do I make the most of my ResumeScouts?

• Use filters to broaden and/or narrow your search
• Set up a few with different search parameters until you find the the perfect search for you. Matching results are emailed out daily.
• Use Command or Control + F to open the “find” function. This will allow you to quickly skim for matching keywords or phrases

Why should I upgrade my subscription?

• Do you need more job postings? Want to add more Employer seats? Upgrading is a great option if you feel you need a little more hiring options

How do I upgrade my subscription?

• The company admin is the only account that is able to initiate an upgrade.
• This will apply to all Employer seats that are tied to the admin account.
• This can be found under the “My Account” tab in the upper right hand corner after login.
• Choose the “Manage Account” option on the bottom of the side menu on the left.
• The Upgrade option is available in the “My Account” box on the left hand side of the screen.

How do I cancel my account?

• Only the company admin is able to cancel a MilitaryHire account subscription.
• This will apply to all the Employer seats tied to the admin.
• This can be found under the “My Account” tab in the upper right hand corner after login.
• Choose the “Manage Account” option on the bottom of the side menu on the left.
• The Cancel option can be found in the “My Account” box on the left hand side of the screen.
• This will turn off the auto renew for feature for future billing cycles.
• Your account will automatically close once you have reached the end of your subscription duration.

My account was not approved, am I still charged?

• Credit cards are only changed once the account has been approved.
• If the account was not approved, no funds will be removed from the bank account.