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Customer Service Representative

8/14/17
Teleperformance (www.teleperformance.com)
Customer Service

/yr

  Full Time   Employee


Fairborn
Ohio
United States

Job Summary
Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions.

About the Company
Teleperformance is the number one contact center and client relationship management company in the world.
Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 268 contact centers in 62 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

Duties/Responsibilities
Duties/Responsibilities:
?Responsible for all customer inquiries
?Provide excellent customer service
?Troubleshoot equipment and system problems
?Exercise retention efforts
?Identify customers who are price shopping
?Work with confidential information
?Solve to resolve issues on first call
?Appropriately communicate
?Thrives as a team player
?Handles inbound calls and inquiries in a fast paced contact center environment.
?Conducts account review and research to
effectively communicate with customers.
?Resolves customer issues and manages excellent customer relations at all times.
?Successful team members will identify the opportunity to upsell products

Qualifications:
Qualifications:
?6 months customer service experience
?Must be 18 years old
?Type 25 wpm
?High School Graduate or GED
?Ability to use desktop computer system
?Logical problem solving skills
?Proven oral & written communication skills
?Must have flexible availability
?Ability to use Windows operating systems
?Good organization skills
?Must pass Background Check and Drug test

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