Part Time Appointment Setter-Fort Huachuca AFFES

Sears Holdings Corporation (


  Part Time   Employee

Fort Huachuca
United States

GENERAL SUMMARY: Under the direction of the In Store Supervisor, an In Store Marketer approaches customers In the Sears full line Store to generate quality leads from a homeowner that has an interest In a no cost, no obligation estimate on one of our home improvement products. The In Store Marketer is the first contact with potential Sears Home Improvement Product customers and must maintain a high level of customer service as a ?Greeter? In the retail Store environment. Must be courteous and professional at all times with Sears?s customers and retail associates. SCOPE OF RESPONSIBILITY:
? Maintain company established budgeted performance metrics, e.g. productivity, confirmation, hot calls and CLPH.
? As defined In the Standard Operating Procedures and related training, ask appropriate questions to determine customer needs and interest In scheduling an Appointment.
? As defined In the Standard Operating Procedures and related training, respond appropriately (rebut) to soft objections or concerns from customer.
? Must be committed to maintaining and meeting scheduling requirements established at Time of hire or as agreed upon ? between supervisor and associate. JOB RESPONSIBILITIES:
? Ability to introduce yourself and greet each customer In a professional manner. Thank customers for shopping at Sears.
? Maintain a positive mental attitude at all times and handle each customer (internal and external) In a polite, professional manner. ? Maintain a general knowledge of Sears?s retail Store layout In order to direct customers to specific departments
? Direct customer complaints/concerns to appropriate parties
? Based on skill and ability, the In Store Marketer may be asked to assist In training new team members.
? Report hours worked and lead information on a daily basis ? Call In leads to the Appointment Center at the end of each shift.
? Fax Time sheet and customer report at end of the shift on the last day worked for the week
? Perform other duties as assigned.


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