Customer Service and Operations Technician - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

District of Columbia
United States

General Dynamics Information Technology is looking for a customer-facing Operations Technician to join a dynamic cross-functional team supporting a mission critical Government production environment on North Capital Street in Washington, DC. You will be our Customer Service lead, working closely with the Government production staff to monitor system performance, troubleshoot issues, and provide excellent communication between the operations staff, vendor maintenance staff, and our maintenance/development team. Must have a great can-do attitude, good organizational skills, and an interest in developing your technical skills and knowledge over time. Excellent communication skills are a must. 



  • Provides installation, routine maintenance and troubleshooting support of information systems applications and related peripheral hardware. Environment includes servers, PCs, networking equipment, peripheral hardware, and complex production equipment.  
  • Provides technical support and training to end-users.
  • Provides software and system troubleshooting and support. 
  • Monitors and responds to hardware and software problems using hardware and software testing tools and techniques. 
  • Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware). 
  • Maintains current knowledge of relevant technology as assigned. 
  • Participates in special projects as required.


  • 0-5 years of directly related experience supporting information systems operations. Must be able to pass a Government background check. 

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.




  • Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.