Senior Network Technician
- Military veterans preferred
2019-04-17 SAIC (www.saic.com)
Rockville Maryland 20850 United States
This position is in support of the HHS Next Generation IT Services IT Operations contract. This position is for a Sr Network Analyst. The Sr Network Analyst will be involved with network requirements, design, implementation, management, operation, troubleshooting, and refresh of the customer network: Monitoring the Customer network connectivity, health, and asset; Providing day-to-day management and operation for the Customers network, Call center, data centers using multi-level communication; Making recommendations on network enhancements for optimization based on best practices; Proactively support customer needs, proactive engaging the customer, and emphasizing increased customer satisfaction based on defined escalation process; Respond to customer requirements and ensure that customer needs are being met in a timely fashion; Providing day-to-day site support to Customers in the network, including Incident reporting and management; Troubleshooting and resolving issues from Layer 1 – Layer 7 and documenting resolution and procedures; Performing hardware and software refresh; (9) Performing upgrade and patching of network devices.
12 years of experience in all phases of LAN/WAN/wireless LAN Life Cycle network requirements, design, test and evaluation, implementation, refresh, management/operation, and traffic analyses.
12 years of experience developing and documenting high-level and detailed/low-level network architecture designs, including developing end-to-end physical (layer 1) and logical (layer 2 and Layer 3) network architecture designs.
Working knowledge of routing protocols, switching, and firewall technologies
Experience with Remedy and ServiceNow.
Experience with troubleshooting and resolving issues and providing proactive customer engagement via various communications ways.
Experience with Network management including monitoring, performance management, configuration management, asset management/inventory, etc. and with with SNMPv3/v2/v1 network management tools, security management tools, traffic analysis tools.
Hands-on experience on designing and implementing DMVPN across an MPLS/BGP/VPN cloud.
Hands-on experience on configuring and upgrading data center infrastructure device from multiple vendors, including Cisco routers and switches to AS-IS and new build and refresh networks.
Install, configure, operate, troubleshoot, and maintain network equipment including routers, switches, firewalls, applications optimizations etc., including Checkpoint, Cisco ASA, Palo Alto, and Juniper firewalls
Develop and maintain detailed documentation relating to procedures, processes and standards.
Evaluate and recommend new procedures, software or other tools to enhance capabilities.
Perform packet capture and analysis to baseline network performance and/or troubleshoot performance issues
Provide troubleshooting and support for network issues, perform fixes and document the procedures
Self-starter with good interpersonal skills, team player, good oral and written communication, organizational skills, and good customer service.
Ability to complete the project and quality deliverables in a successfully and timely manner. Excellent communication skills
Bachelor’s degree with 5 years of related
experience. Will accept an additional 4 years of experience in lieu of a degree.
Must be a U.S. citizen with the ability to obtain a Public Trust
Experience with network management tools to include network
management tools, Cisco Prime Infrastructure, Cisco DCNM, Wireshark, Remedy,
ServiceNow, Solarwinds, and Cisco Prime
Experience with network devices such as Cisco firewalls, routers,
and switches; Checkpoint firewalls; Palo Alto firewalls; and Juniper firewalls
Cisco Prime Infrastructure, UC Call Manager and Manager express
hardware and software, Avocent Cyclades ACS 6000 series Console servers
Proxy Server: Semantic/BlueCoat ProxySG Server and Management
Understanding of virtualization technologies, VMware and Storage
technologies, including vCenter 5.0/6.0, VDI VMware View Horizon 6.0
Knowledge and experience supporting firewall technologies,
including IPS, Web Filtering, Application Control and HTTPS
F5 (LTM, GTM, and APM), Citrix NetScaler, and Brocade Load
Active Directory, DNS, DHCP, HTTP/HTTPS, LDAP
Knowledge of Spanning-tree STP, LACP, RSTP, Rapid-PSVT+, VLANs,
Port Channels, Load balancing, SPAN, NAT, ACL, Cisco Wireless LAN Controllers,
ISE, and WAPs, Port Channels, Load balancing, SPAN, NAT, etc.
Proficient in Microsoft
Office and Visio and Working knowledge of Windows and Linux
Would prefer more than 10 years of direct Network experience.
Ability to configure,
analyze and troubleshoot highly complex networks.
Proven crisis management
skills, and the ability to excel under pressure.
Works on complex
problems where analysis of situations requires in-depth evaluation of
Layer 3 knowledge device
platforms and very strong in problem solving
Knowledge of routing
system architecture and the ability to independently troubleshoot complex
routing, switching and forwarding issues.
skills-to document case management, knowledge capture, defect management
and lessons learned.
Good verbal and writing
skills communication skills because these skills are essential since the
support will be provided, over the phone, through IM tolls, or any other
means of IT communications.
Ability to recreate or
reproduce customer issues in order to isolate and resolve the issue.
Service skills and experience.
Candidate must demonstrate strong
collaboration skills and be effective in working within a team
environment. Knowledge of team work and sharing the information sharing
with other team members and customers.
Willing to work a flexible work
schedule and after hours/Weekend on-call rotation
Cisco CCNA certifications (Routing and Switching), CCNA Security,
Cisco CCNP certifications (Routing and Switching, Security, Wireless and Data