Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Part Time Employee
GENERAL SUMMARY: Under the direction of the In Store Supervisor, an In Store Marketer approaches customers in the Sears full line store to generate quality leads from a homeowner that has an interest in a no cost, no obligation estimate on one of our home improvement products. The In Store Marketer is the first contact with potential Sears Home Improvement Product customers and must maintain a high level of customer service as a “Greeter” in the retail store environment. Must be courteous and professional at all times with Sears’s customers and retail associates. SCOPE OF RESPONSIBILITY: • Maintain company established budgeted performance metrics, e.g. productivity, confirmation, hot calls and CLPH. • As defined in the Standard Operating Procedures and related training, ask appropriate questions to determine customer needs and interest in scheduling an appointment. • As defined in the Standard Operating Procedures and related training, respond appropriately (rebut) to soft objections or concerns from customer. • Must be committed to maintaining and meeting scheduling requirements established at time of hire or as agreed upon • between supervisor and associate. JOB RESPONSIBILITIES: • Ability to introduce yourself and greet each customer in a professional manner. Thank customers for shopping at Sears. • Maintain a positive mental attitude at all times and handle each customer (internal and external) in a polite, professional manner. • Maintain a general knowledge of Sears’s retail store layout in order to direct customers to specific departments. • Direct customer complaints/concerns to appropriate parties. • Based on skill and ability, the In Store Marketer may be asked to assist in training new team members. • Report hours worked and lead information on a daily basis. • Call in leads to the Appointment Center at the end of each shift. • Fax time sheet and customer report at end of the shift on the last day worked for the week. • Perform other duties as assigned.
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