The Mobile Administrator is part of the team that is responsible for the technical aspects of Raytheon’s existing – Rmobile Service. This position will play an instrumental role in maintaining and developing mobile services capabilities in support of Raytheon’s digital transformation initiatives while working closely with our Service Delivery Manager and Sr. Technical staff to ensure continuity of service.
The department has the following expectations of the person selected for this role:
An empathic focus on user needs
Maintaining high levels of productivity throughout the work day while working remotely
Using excellent interpersonal and soft skills in solving user problems
A dedication to learning and mastering new technologies, tools, and methods
A commitment to excellent user experiences.
Key Job Responsibilities:
Manage, monitor and participate in planning system upgrades of the Enterprise Mobile Management environment
Resolve escalated problems experienced from the service. Investigate root cause for incidents and participate in delivering corrective action. Escalate to Sr. technical staff as required
Provides support, (administration, maintenance, monitoring, backup, contingency), for enterprise mobile device management technologies
Identifies and participates in improvement opportunities spanning service delivery, user experience, security, etc.
Perform root cause analysis of critical outage and incidents, participates in developing permanent solutions, and coordinate implementation
Monitor daily operations to ensure continuity of service
Participate in efforts with IT Security and Technical Architecture groups to certify email solutions
Support technology evaluations of new features and functions
Develop solutions to end user issues
Participate in projects designed to enhance the service
Ensure changes, incidents, and new releases to the service are managed to Raytheon expectations
Suggest and participate in implementation of new processes as process gaps are defined and service matures
Participate in operational reviews and other service meetings as required
Provide written job aids to the Service Desk
Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards
Serve as an expert to support the education and training of end users, working to increase end user proficiency and adoption of implemented solutions
Partner with the business to certify and deploy Mobile Applications that will improve user productivity and deliver business value.
Partner with Communications to ensure a robust and active Rspace community & Self-service tools
Participate in 24/7 on call rotation
Other duties as assigned
Must have a minimum of 4 years of experience implementing and managing MobileIron EMM or similar platform in a multi-site, geographically-distributed enterprise. Experience must include:
Ability to obtain DoD Secret Clearance
US Citizenship is required
Skills/Knowledge of Microsoft Exchange ActiveSync
Skills/Knowledge of mobile security best practices.
Skills/Knowledge of mobile COTS applications and their deployment via enterprise mobile management solutions
Familiarity with Apple Device Enrollment Program (DEP) and Volume Purchase Program (VPP)
Experience with cellular, Wi-Fi and Bluetooth technologies as it pertains to enterprise mobile device usage
Willing and able to participate in 24/7 rotation
Understanding of mail/messaging concepts and technology
Experience with enterprise data centers, networking and firewalls
Experience with virtual assistance, mixed and virtual reality and biometric authentication
Experience performing hardware/software product evaluations, trade-off analysis, configuration and enhancement support directly related to work-place or business optimization
Knowledge of Microsoft O365 D/ITAR and/or GCC High (especially pertaining to Intune and Office Mobile)
Understanding of emergent technologies such as DLP, cloud data protection, digital rights management, wireless power charging, IOT and beacons
Powershell scripting skills
Bachelor’s degree in engineering, computer science, IT, or related field or equivalent work experienc
This position requires either a U.S. Person who is eligible to obtain any required Export Authorization.
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.